GM Event Ticketing
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We switched to Guest Manager about 7 months ago for our large premieres. It has made a significant improvement to our guest experience and for managing all the special types of invites and tickets needing to sell. Support has always been top notch and helpful. The scan to check in process is so easy and slick that training has been a breeze. We use contractors that are different each time and training takes about 5-10 min depending on the event. They are able to learn and start checking people in without issues. I can foresee lots of other areas that will only get better over time and look forward to continuing to use the system and expand it across our other events we are planning.
everything good
Thank you, Pius. Glad we could get your ticket design bug sorted out quickly, and thank you for four years with us.
Great app for managing all of our events and workshops. Does exactly what we need and the customer support team is always super helpful whenever we reach out. Highly recommend!
We were able to sell a good amount of tickets, and were generally quite happy with the app. However, the level of service was not there.
Jeff seems like the only person who can help but he is often busy and cannot/won't look at your issue for months (5 months and counting). For the money paid, I just couldn't justify it and looked elsewhere.
There are other limitations to the app (they don't have email reminders, for instance, as well as not being able to check in customers with an Android phone, no easy way to export attendees, plus more).
I had enough and have looked elsewhere.
Kat, it's a bummer we couldn't resolve things. The issue you refer to was a feature request that I didn't believe to be a good fit for the app. If I implemented everything customers asked for, then this app would be a mess. I focus on a few important things and doing them well. Speed, reliability, and ease of use. When I consider new features, I weigh four things: how many merchants need this and how many have asked for it, do I instinctively believe this to be a good value-add, how important is this compared to other fixes or features, and finally, is this a good customer to work with. Unfortunately your request missed all the marks. I apologize if I wasn't clear on that - it's my fault that I didn't set expectations appropriately.
I do commend you on selling thousands of tickets with Event Ticketing.
Regarding the limitations you mentioned:
1) Yes we have email reminders that can be automatically scheduled X hours before an event
2) Yes we support check in and scanning tickets on Android using our Shopify POS Plugin
3) Yes of course we support exporting attendees to a spreadsheet, with very good filtering: by ticket type, date ranges, name, checked in status, and a dozen more.
Fun Wheelin',
Jeff
This app has been a great asset for our business, making keep things organized in our back end so we can get more folks into our workshops. Without this, it would be much more chaotic for our 100+ events a month!
Had an issues with refunding credits to a customer, Jeff figured out a fix and implemented it in less than 30 minutes.
WOOOHOOO! Guest Manager rocked!
As the Director of Pacific Bitcoin Festival, I was nervous to move away from TIXR who we worked with previously.
TIXR treated us well and had really good client service. That said, we decided to move to Shopify with Guest Manager to lower fees and be better able to control the website experience, customer buying and upgrade experience, and the check-in experience.
It was a scary decision to move away from a big dog, to what is (at this point) a lessen-known option.
That said, we had NO problems at all with check in using Guest Manager. Everyone was amazed. Our staff and volunteers were able to easily download the app on their phone, or use an ipad.
The search option works really well, making it easy to problem solve if someone forgot to bring their ticket.
We had NO issues at check in. Everyone was thrilled.
Thank you Guest Manager!
[Additional details: This was a year two event in 2023. We had about 1200 people attend. Speakers. Sponsors. GA. VIP. Volunteers. Staff. We also had several smaller side events and used Guest Manager for all our events]
Jeff at "Event Ticketing" has always been there for any support I needed...and fast. That includes listening to feature requests, and acting on them. Killer "ticketing app" and even better support.
This app has been amazing so far and the support team has been one of the best I have worked with so far. They even added some extra features for events like ours. I will update this review once we have run the event but so far they have been amazing to work with and the app works great in Shopify. If you are looking for an event app this is the one to use!
We started using this app because the app we were using for ticketing is no longer supported by the developer. I wish we would have changed over sooner! This app has many more features, a better UI, and is less expensive than our last app. Plus, the customer support has been the best we've ever experienced!
My experience with this app so far has been great. Cost is reasonable compared to other apps I researched and the app is relatively easy to use. Experienced a challenge while setting up recurring dates and Jeff was a great support - got back to me quickly and took the time to answer all of my questions.
I would highly recommend this app to merchants looking to offer a well rounded event ticketing experience.
I'm glad we figured it out! Always here to help. Thank you for the great review. -Jeff
