File Upload & Image ‑ Uploadly
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it does exacly as seem and is very useful
Seems to be working fantastic! Love it!
Amazing support from Anna Louise. Great experience, super helpful
I attached my shopify lini to my TikTok page. When my customers access my shopify store through the link on TikTok they are not able to add images. They have to tap the 3 dots at the top right corner then select 'open in browser' before they can actually add images.That is too many steps. This needs to be fixed. Until then, Im out.
Thank you for your feedback! We understand your frustration and would like to briefly explain the issue: Unfortunately, the problem is due to TikTok itself. When customers access your Shopify store via the link on TikTok, it opens in TikTok's embedded browser, which doesn't support all features on some devices, especially on Android. As a result, they may need to tap the three dots in the upper right corner and select “Open in Browser” to upload images.
I have personally tested this on an iOS device, and the issue does not occur there. You can see this in the following video:
https://www.loom.com/share/cf1c64e656f4472a86ac59e87809c232
The issue mainly occurs on Android devices in the TikTok Browser and is due to the limitations of the TikTok browser. Unfortunately, we have no control over this.
We would kindly ask you to reconsider and amend the review, as this is not an error on our part and is something beyond our control. As you also mention in your new upload app on your website, it doesn't work on Android either.
Thank you for your understanding!
The app was working well on the free plan. Absolutely deplorable though that when I reached the max amount of use on the free plan there was no notification or indication the upload field disappeared from my store. I had no idea why store visits were high and sales were low, until someone reached out. No idea how many sales I missed out on because there was no way for me to know... Awful.
Thank you for your review.
We were a bit surprised by your feedback, as we always notify our users when they reach the plan limit. A notification is sent via email to the main account, and additionally, a large red banner is clearly displayed within the app.
You chose the free plan, fully aware that it comes with a 20-file limit in total. By selecting this plan, you agreed to it's terms and conditions.
However we really appreciate your thoughts.
I would definitely recommend this app. It works perfectly for what I need for my new business and it was fairly easy to install. I ran into some issues and reached out to customer service and was very surprised at how quickly they responded! Ana was very helpful and provided videos explaining the process and after i made all corrections I asked her to please review my site to see if all Uploadly configurations were correct and she confirmed all was well. Despite the difference in time zones they responded quickly and answered all my concerns.
Thank you Uploadly team!
Our customers have told us they love how easy it is to upload images. The best feature is the ability to attach a note to each uploaded image.
Also, tech support is very fast, and they fixed perfectly a little issue we had. Most users will need the unlimited plan. We are very happy with Uploadly and highly recommend it!
App works smoothly and best of all: customer service is great. I was having problems setting things up in my webstore anycustomprint.com and Anna took care of me like a pro. All I had to do was giving them permission to access my webstore and lifting my hands from the keyboard. Next thing I knew was that it was working and they also explained to me what I was doing wrong in the initial setup.
Long time since I don't see someone deserving a 5 star review as clearly as this app and the humans behind it.
Thank you very much for the kind feedback! We really appreciate it.
If you need any further help, you can always reach out to us via the help section inside the Uploadly app.
Thank you
Anna from Uploadly
Amazing plugin if you want to enable file uploads with your order. Great support as well. We needed some changes to the layout of the file upload dialog which the devs sorted out for us in no time.
Thanks for the quality service!
This app has transformed by business. Even it were just for the productivity on my side, it would be worth it! I save so much time on back and forth with clients, people pushing the boundaries of what I'll customize for them ... and your tools have eliminated 99% of those problems!! Now if only I could get it for my Etsy shop, too!!
