File Upload & Image ‑ Uploadly
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Awesome app , awesome service
Amazing! Loads of customisation options and really easy to use.
Thank You!!
Support client au top !
Ils ont pu ajouter l'item sur mes ajouts rapides !
Je recommande à fond !
This is a great app! Very simple to instal, upload all files correctly, plus, the client can add text in each photo. Love it, thank you so much for this, It really made all things easier,
Good app
We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.
The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.
When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.
In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi,
Thank you for your review!
We’re having trouble understanding your feedback and the reasoning behind it.
You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.
You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.
However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.
Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.
Thank you for your understanding.
Here is the screenshot of the conversation with Anna:
https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
to hard for me to use I fucking can't figure it out and every time I reach out to support they are closed
This App offers incredible support, I really recommend it if you need to upload and crop the pictures in round and ratio. After trying and comparing with other kind upload App, I will say this is the best. Thank you Ann Louisa, you are the best!
Support is very responsive and any fixes issues that have arisen with integration.
I highly recommend Uploadly, it has provided me with the exact functionality I needed for my website. The customer support I received from Anna and the development team was extremely fast and efficient!
