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Easysize do not operate in good faith. Disappointed with how EasySize handles billing. We escalated beyond support and still got nowhere. For a tool aimed at Shopify businesses, the customer care around renewals is a real red flag. Would not recommend based on our experience. Save yourself and don’t touch this app. I've now seen other reviews relating to the same thing. Wish I saw this beforehand. Stay away from the app
Thank you for sharing your feedback. Our team has been in direct communication with you to address these concerns. We also contacted you before the annual plan renewed but did not receive a response.
The plan renewed under the agreed terms, and the app remained active for several months before you requested a refund. During this time, we also provided additional services at no charge to support the account. We couldn't approve a full refund for the extended usage because of the timing and the agreed billing terms. All charges followed the billing agreement accepted for the account.
We understand this wasn't the resolution you wanted. If you would like to discuss the account history further, our support team remains available.
Really recommend both the app & the developer / support team behind it- we've used this for a number of years and we've been really impressed with how well the app works for us and how user friendly it is.
Customer service has been exceptional — Julia and the team are quick to respond and always proactive with suggestions. The app integrates cleanly into our custom Shopify theme without interfering with the design or performance. We've seen a genuine uptick in conversion since installing Fit Quiz and have just upgraded to the Premium plan. Highly recommend for any fashion brand looking to reduce size-related returns and improve the buying experience.
Amazing customer service. Julia is above and beyond. This is what is needed to keep apps alive. We can basically create most with AI now, but if the app is cheap and customisable, even with own vibe coding making it difficult, then I stay. And I stay. Most apps I delete now. Some are complicated and must wait, but this app is awesome for our complicated set up. Good job.
I’ve been using Fit Quiz for over a year now, and it has helped tremendously the way we handle sizing and fit for our customers.
Recently, I encountered a minor issue where a button led to a "404 page not found" error, but it was quickly resolved. It’s a good feeling to know that behind a great product there's a support team that’s equally efficient.
The monthly reports generated by Fit Quiz offers deep insights that help us understand our customers’ needs better. I can't recommend Fit Quiz highly enough for any retailer looking to improve their sizing accuracy and customer experience.
Awesome app, and even better customer service!
They'll help you get anything to work right away.
Using the app has reduced return rate for us, and even increases conversion rate when after visitors have taken the size quiz.
I've been a Fit Quiz customer for a long time, and our customers use it a lot. The app does its work very well! Alex helped us change to yearly billing, a significant improvement compared to usage billing. We will continue to expand our product range and integrate Fit Quiz!
omg. 15 cent per add to cart. i was billed so high for a month this is a scam
We take pricing concerns seriously, and we also want to ensure you are getting ROI from using the app. Fit Quiz operates on a flat base plan paired with a 15-cent fee per add-to-cart recommendation, which is detailed during setup and approved through Shopify's billing system. We never apply charges outside of what a merchant explicitly approves in their admin or after the cancellation.
We tried to contact you to offer a partial refund in good faith, but your email bounced and was inactive. Please reach out to our team if you have any remaining questions about how we calculate your usage metrics and to review the dashboard performance you benefited from while using the app.
We tested multiple sizing solutions, and Easysize stood out. Easy to implement, performs well, and the team is incredibly responsive and helpful. Highly recommend.
Thank you so much for your positive review! We strive to provide the best possible experience for our customers, and your feedback is invaluable to us.
Great app and even better customer service. They helped me until everything was set up correctly. I recommend!
