Flits Loyalty Rewards Program

Flits Loyalty Rewards Program

Reviews (391)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, all‑in‑one customer account upgrade with loyalty, wallet, wishlist, and reorder tools. Many highlight fast, proactive support that handles theme conflicts, customizations, and integrations. The customizable account dashboard, detailed order history, and easy reorders are praised for boosting repeat purchases. Merchants value flexible store credit for rewards and omnichannel loyalty, plus smooth setup, strong integrations, multilingual support, and good value for the features.

July 12, 2024

Great app! Amazing customer service, never before experienced with any other app. Very prompt to reply and support is also efficient. The team has helped us with our custom requirements at a very reasonable price. Flits is great and I wish them all the best to keep growing :)

Preloved
India
25 days using the app
February 21, 2024

The folks at FLITS are terrific to work with, and they've really helped us make our customers' experience more robust and easeful. The app integrates well with our theme, and with FLITS' tech support we were able to limit which customers can see which tabs in their account page (great for our subscription members). Overall, we've had a really good experience with FLITS.

Plum Deluxe Tea
United States
Over 1 year using the app
February 19, 2024

This is one of the only apps on the App Store that allows you to create custom customer account menus, that embed or link to other pages. Their team is almost always available to help with design changes or any questions you might have along the way. This is the best way to keep customers organized, and have their Rewards, Subscriptions, Re-purchases, Tracking, Returns, and more all in a simple to use, beautifully designed customer account. Flitz is the best!

Resynate
United States
Over 2 years using the app
February 7, 2024

Flits works well with our customer's site. Having used the app for one year now, neither me nor my customer have experienced any issues. Support responds quickly and provides my monthly reports promptly. I look forward to another year of excellent service. Thank you!

Kiddie Academy Corporate
United States
About 1 year using the app
January 10, 2024

My customers are SO much happier being able to see all the pertinent information in their cusotmer accounts. The app always worked great for me. The staff has always been quick to answer my problems and help with any concerns or adjustments I've needed.

Raspberry Creek Fabrics
United States
About 1 year using the app
September 26, 2023

DO NOT USE. if you need account authentication at all whatsoever, this app completely blocks reCAPTCHA from working. Per shopify customer support -->

"When reCAPTCHA v2 is engaged, the customer is referred to the 'Challenge' page. This page is not hosted in Shopify theme files or Admin - it is provided and managed by Google. Once the challenge has been successfully completed, the redirect looks for the customer account page. In this case, it looks like when that page is blank the fallback is to route back to the customer account login page.

I have also confirmed that other third-party customer account apps have a similar issue with v2 redirect. The problem is that Google's reCAPTCHA challenge page overrides the app's redirect settings, looks for the .liquid it is expecting, and then loops back to the login page.
You can consider customizing the customers/account.liquid file, instead of using third-party apps to provide your customer account features. Or, you may be able to request a custom version of the customer account apps that can be recognized by the reCAPTCHA challenge page redirect. Google does offer development documentation: Google Dev Support : reCAPTCHA Developer's Guide / Verifying the user's response."

This issue created over 1000 fake accounts and took heavily involving shopify plus customer support to rectify.

This app in general is not good. Very limited customization, almost nothing in custom CSS. Not only that but there is a lot better apps for the money that do not cause the recaptcha issue. Ditch this app and go with something else.

RegimenPro®
United States
2 months using the app
Flits replied September 29, 2023

Hello Entrepreneur,

Your feedback is valuable to us, and we dropped the actual reason for this issue over the mail.

I hope this message finds you well. I want to extend my sincerest apologies for the recent experience you had with Flits. We understand how frustrating and disappointing it must have been for you, and for that, we are truly sorry, but please review the below points.

1 - Regarding Captcha  -I deeply reviewed your point but honestly, the Login/Signup page and it's a related process (Including Re-Captcha) is not from Flits' end, it is from Shopify's end and Flits is unable to control the same page, and process due to this, but still our tech team will help you for all feasible way, we can discuss with Shopify as well. 

2 - Regarding the Customisation CSS - Yes, regarding customization CSS, we will be glad to improve as per your brand color and other requirements for sure, please share with me. I can assign a dedicated developer to fulfill your requirements.

So, if you can spare some time for us, then we would like to invite you to a meeting call so that we can discuss the remaining points and try to help you better. So, if you are available then please share a time slot for any day you are available.

Awaiting your response.

Please connect at support@getflits.com

Thank you
Flits

Edited November 25, 2024

This app is great, and one of the few to do what we needed, which is to enhance the customer account page to make it easier for customers to browse previous orders. We offer digital products which customers can re-download at any time. Flits has helped lay out orders in a way that makes it easier for customers to find the products they wish to re-download. We are also making use of some of the additional features - the store credit feature is particularly good.

The support they have provided has been excellent. Quick response time and all issues resolved.

The Flits support team have been incredibly accommodating and have helped us customise our customer accounts page to fit our needs. All queries are responded to quickly and implemented easily.

We would highly recommend this app.

PlanBee
United Kingdom
Over 4 years using the app
March 23, 2026

We’ve had a great experience working with Flits on our Shopify store.

What really stands out is the support from their team. Ankit, in particular, has been extremely helpful and responsive throughout. Whenever we’ve faced any issues, the team has been quick to step in and resolve them without delays.

Beauty Garage
India
6 months using the app
February 23, 2026

The Flits app works smoothly and makes the account and login section much more organized and user-friendly.

Onehouse webstore
India
17 days using the app
October 10, 2025

We have shifted from SE Wishlist to Flits, and the transition was smooth. The support team was very helpful, providing fast replies and quick fixes.

Littlebox India
India
About 2 months using the app