Reviews (151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app streamlines invoicing by automating creation, emailing, and batch printing, saving significant time and paperwork. It handles large invoice volumes, B2B/wholesale, and complex tax/VAT needs with professional, customizable templates, multi‑currency, and multi‑language support. Many find it easy to use, even for non‑technical staff, value the generous free plan, and praise fast, hands‑on support with custom layouts and advanced VAT setups.
Refine
-
By rating
Great app and excellent support. We needed an adaptation of how the auto-language feature works, and Phoebe from customer support integrated the feature within a couple of days.
I've been using the paid plan, and unfortunately, the experience has been frustrating. The app frequently glitches when trying to download, print, or draft invoices. Loading times are consistently slow, regardless of the browser I use and crashes a lot.
Another major issue is that invoice amounts are displayed in whole dollars only, without cents, which leads to confusion and lacks accuracy for financial records.
For a paid professional plan, I expected better performance and reliability. I hope these issues are addressed soon, as they significantly impact usability.
Dear Sir/Madam,
We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve.
Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement.
Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly.
We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store.
Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves.
Sincerely,
Fordeer Team
We recently installed this app to solve issues with Invoices for our wholesale customers. The app works very well and offers a large range of automation and customization features. The customer support is very responsive and willing to help get you setup correctly. We required a custom template for our invoices and the team were more than willing to help us with a quick turnaround.
I highly recommend this app for any B2B invoice requirements.
I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
I tried my best to like this app especially since they had the most gracious free option and support was excellent but the app simply didn't work. There were constant issues rendering invoices, did not have a print option from Shopify order page, there were multiple clicks for downloading invoices, or just timed out. Support apologized multiple times and said they fixed it but the issues continued for over a month.
I have installed and used this invoice app, and it meets the basic needs of my store. It seems that they are about to release a new version, and I am looking forward to seeing many improvements.
Thanks for the great Shopify app. This app has made creating invoices a breeze. Also, it can help me set up email automation campaigns with attached PDF invoices. That saves a lot of time for me. Thank again!
The app is amazing at sending invoices automatically to customers, printing, editing as well and making invoices from scratch. We used to do some tasks manually but we can do them automatically now! This really saves time. The support is great and fast. Totally recommended.
Saves a lot of time. our customers can easily download invoice through the link. the application is adorable, easy to install and use, affordable, and just ready to work.
Dear AdVision Signs,
We are touched by your kind words and appreciate your acknowledgement of our team members’ efforts. Our team believes that all of our valued customers are the core of our business and that we must provide them with the best service possible.
Your feedback motivated us to keep striving for excellence and putting our customers first. We appreciate your business and the chance to serve you. We want to provide you with many more enjoyable experiences in the future.
Thank you from the bottom of my heart.
*Fordeer Team*
We are in the process of improving the store, and looking for an app for invoices as we need it for tax. Since most apps don't support many features, we ended up with this app. It has all the features we need. Needed help which was solved in chat within few minutes. Thank you for making my life a lot easier.
Dear The Fuel Guys,
We are absolutely delighted to receive your kind words and compliments. Thank you for taking the time to share your positive feedback with us. Your satisfaction is of utmost importance to us, and we are thrilled to hear that our team members have provided you with exceptional service.
At Fordeer, we believe in continuously striving for excellence and your feedback serves as a constant reminder that we are on the right track. We are truly grateful for your trust and support, and we promise to go above and beyond to consistently deliver outstanding service.
Your compliments are a testament to the hard work and dedication of our team members. They take great pride in their roles and are committed to ensuring that every customer receives the highest level of service. We will make sure to share your kind words with our entire team, as it will undoubtedly motivate them to keep up the good work.
We want you to know that we are always looking for ways to improve and provide an even better experience for our valued customers like yourself. Your feedback inspires us to continually refine our processes and raise the bar for customer satisfaction.
Once again, we extend our heartfelt thanks for your positive feedback and for choosing Fordeer Invoice. We are truly honored to have you as our customer, and we look forward to serving you with even greater dedication and excellence in the future.
Warmest regards,
/ Fordeer Team /
