Powerful Contact Form Builder

Powerful Contact Form Builder

Reviews (2,560)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to use and highly flexible for building professional forms, from contact and enquiry forms to waivers and custom data collection. They highlight rich features like conditional logic, multiple forms with tracking, CSS styling, and reliable email via custom SMTP. Many mention it works smoothly long term, offers good value, and praise the fast, patient support with detailed guidance and small custom fixes.

May 28, 2026

Quietly broke the integration that sent form submissions to our gmail & no response from their support in 72 hours.

I wouldn't recommend to anyone

Carpe
United States
About 1 year using the app
March 27, 2026

Buggy, the shopify flows integration sometimes works, sometimes it doesn't. Lately, it takes so long to contact customer service.

Castle Fine Art
United Kingdom
12 months using the app
July 31, 2025

absolutely the worst support. Numerous attempts for a little help and no effort at all. Super buggy. Simple things like "after submit" goes to correctly different URL. Add to cart functionality from form, adds wrong item despite correct item being in thier app. Would definately recommend another form app.

iReliev
United States
10 months using the app
March 17, 2025

I'm on a paid plan and can't get support to fix my form. The form appears transparent on my site. There is no obvious way to fix it. It's been days with no updates and I have checked in everyday. Notice that most of the reviews are about the quality of support? What does that tell you about how well the app works?

Eclipse Optics
United States
7 months using the app
September 4, 2024

The app is great - until you need support. They're not available normal working hours so each issue you encounter takes FOREVER to resolve. I have to wake up at 4AM to hopefully catch someone online - and even when the app says someone is online, they never respond. I've built a wholesale form for potential clients to fill out so that I can verify their business and approve them as a retail partner. However, my form shows up on my page with huge spaces between elements that makes the form look insane. So, I reached out to support 5 days ago, and while they said they would look into it, I still have received no support. I've been trying to chat with them this morning for the last hour with no response - even though it clearly says theyre online. This app would be great but it's probably the worst support I've experienced in my 5 years as a shopify seller.

brows by bossy
United States
7 months using the app
April 28, 2024

BEWARE!!!! I've had this app for a year and it's worked fine but for some reason it has not been working right for the last month. I've had customers reach out to me directly saying they tried to contact me through the form and it didn't seem right. After testing it for myself, it is sending a confirmation email from a TOTALLY different email address that is not mine and NOT my shop. I have missed out on a month of inquires from my customers and this is pretty devastating to my business. BEWARE OF THIS APP!!!! I tried contacting customer support and didn't get a timely response or solution. I have no trust or faith left for this app and will be finding another one.

Pixels and Wood
United States
11 months using the app
January 17, 2026

Worst app worst customer service. In US it is morning time the support says it is evening if the support is in indian time then still it is 7Pm which isnt late.

PicklePro Shop
United States
8 months using the app
September 18, 2025

Conditional display stopped working for no reason

Runaway Workshop
United Kingdom
About 5 years using the app
February 24, 2025

Not worth the price. The features are too basic for professional use, and support is terrible (2/10). Better alternatives are available. Wouldn’t recommend for a serious businesses.

americanmetalcustoms
United States
24 days using the app
December 19, 2024

says works with Zapier. Doesnt work with Zapier.

Tamco Paint Manufacturing
United States
21 minutes using the app
Powerful Form replied December 24, 2024

Thanks for taking time to share your feedback to us. We are very sorry to hear that you did not have a great experience.

Our app does indeed work with Zapier and the option is in the form. You can see it in the third party integration part of the form.

It seems there may have been a misunderstanding or a setup issue. Please reach out to our support team, and we’ll be happy to guide you step-by-step to get everything working smoothly.
Your satisfaction is important to us!

Best regards,
PowerfulForm Team