Reviews (181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app significantly cuts shipping costs versus Shopify and Canada Post, especially for Canadian‑to‑USA and LTL shipments. They like the seamless Shopify integration with automatic order import, fulfillment, tracking, and live multi‑carrier rates at checkout. Many find the workflow intuitive, with easy label and batch printing, pickup scheduling, and boxing tools. Long‑time merchants highlight reliable performance and responsive, hands‑on support.
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I have been using Clickship/Freightcom for more than 4 years and I can say that service is fantastic. If ever you encounter any problem, they will do their best to correct it. We have been using it via Woocommerce, and it was working well, and now with Shopify, and it's also going really well.
Really easy to use for a really affordable price with competitive rate!
Thank you!
Excellent sercive! Can't live without this app
I don't know how they are able to get positive reviews. I've used this app for 3 years now (because I dont have any other option available). They are buggy, their support is WORST than Facebook support... when you finally get someone to speak to you. Most of times, they dont have any tech support to talk to you. Most of times you don't even get a call back, so you have to insist. If you can stay away from them, do it and if you know an alternative, please let me know. Thanks
We're sorry to learn that you have not had an optimal experience while using ClickShip. Our team takes development and customer support very seriously and will continue working toward building ClickShip as the best shipping app for Canadian businesses. We have scaled our customer service and technical team to accommodate our growth. Please feel free to reach out to our customer service representatives in the future. Thank you for the review. We appreciate the feedback.
game changer for shipping, we have been on Shopify for four years and we got onto this app 6 months ago and it has the best deals and super easy to use for any shipping provider. Our only recommendation would be to streamline printing labels in bulk. Create a preset for descriptions, value, reason of export etc that can be applied to 100+ orders at a time.
Thank you for your fantastic review! We're thrilled to hear that ClickShip has been a game-changer for your shipping needs. We truly appreciate your feedback regarding bulk label printing and presets. Our team will be in touch with you to better understand your suggestions and explore ways to implement improvements. Your input helps us continue to enhance our platform for all users. Stay tuned for updates, and happy shipping!
We have been using clickship for almost a year now, and it has been a game-changer for our shipping needs. Whether it's shipping within Canada or to destinations worldwide like GB, the EU, AU, JP, or the Middle East, clickship has allowed us to quickly and accurately get freight shipping rates.
Our account manager, Hasan Panju, is exceptional. Hasan's support is simply the best. The platform is user-friendly, making it easy to book shipments and track them. You can't find better rates anywhere!
We do a lot of shipping and ship worldwide, and the money savings are unbelievable. I highly recommend clickship for all your shipping needs!
I've been using Clickship for a few years and I absolutely love it. I love how order details from Shopify and Amazon are imported automatically, and I can save my package dimensions to auto-populate for each sku. It's super easy and great pricing! One click of a button and the label is purchased, the order is automatically fulfilled with tracking in the appropriate Marketplace, and customer service is really great too :) Everyone is friendly. Highly recommend!!
Amazing app and staff! You have a problem? THEY ARE ON IT! But I'll tell you right now, there are not very many problems. We have issues with the couriers not picking up on time but that has nothing to do with Clickship. I send them and email with any issues and they take care of it immediately. I don't have to contact the couriers individually. Suzanne from Feightcom (same company) actually called me to introduce herself. Any problems, I can call her directly. Amazing service!! The shipping is so easy too. Everything is seamless with our Shopify store. The integrations is so good. As soon as I print the label, our Shopify store marks it as fulfilled. There are a few bugs with the cancellation of a label sometimes. A pop-up says it's not working and to contact tech but once I do, they take care of it right away. They save us an average of about $5 on each shipment. Some are $10 difference!!
We truly appreciate your thoughtful feedback! We’re happy to hear ClickShip has been reliable for your Shopify store and that our team has been there whenever you’ve needed assistance.
Amazing app and perfect for what I needed. Easy to use real-time rates in cart and very competitive! I find it helps me save the most with my Canadian and US customers. Rates are way better than Canada Post! And, faster delivery. I know this has helped increase my sales once shoppers hit the checkout and see the shipping prices so competitive. One feature I wish the app had was to allow me to use my PO Box address in place of my physical address, for customer privacy reasons. But other than that, this app is 100% perfect. LOVE the convenient pickup scheduling feature too. LIFESAVING for a work from home mom like me!
Thank you for this glowing review! We're delighted to learn that your business is taking full advantage of the ClickShip application with features, such as real-time rates, and that you're saving more on your shipping costs. We've passed your feature request on to our development team to review. We appreciate the feedback and support!
I have been with clickship for some time now. Customer service has been on a rapid decline.
For the fees paid you would think when an item is needing to be intercepted that it would not take several phone calls, several hours of pleading for help and being transferred here there and everywhere only to be notified 36 hours too late that your package "was at a holding facility" when really a fraudulent customer had managed to pick it up.
If you are going to be this late in communications with your less than desirable efforts, there is no point keeping your inadequate services.
app works great - saved me tons of money on shipping already. Would definitely recommend. Customer service is fantastic as well.
