Reviews (181)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app significantly cuts shipping costs versus Shopify and Canada Post, especially for Canadian‑to‑USA and LTL shipments. They like the seamless Shopify integration with automatic order import, fulfillment, tracking, and live multi‑carrier rates at checkout. Many find the workflow intuitive, with easy label and batch printing, pickup scheduling, and boxing tools. Long‑time merchants highlight reliable performance and responsive, hands‑on support.

October 15, 2025

To date, we have been impressed with our experience using Clickship. We’re pleased with the competitive rates and the excellent overall user experience. Pamela, our account representative, has been consistently responsive and helpful whenever we’ve reached out for assistance or guidance.

JPSMGolf
Canada
5 months using the app
Freightcom replied October 16, 2025

Thanks so much for sharing your experience! We’re happy to hear Pamela has been so supportive and that you’re pleased with both our rates and platform.

October 15, 2025

We had to find another solution for shipping due to the Canada Post strike and was recommended ClickShip from a good friend. We signed up right away and was nicely helped by James Lang on the ClickShip team who answered all our questions and got us shipping within the same day! It has been easy to use and having it be able to pull our orders from Shopify has been very helpful, still allowing us to maintain our streamlined processes without too many extra steps. Allowing to ship from multiple different providers has also allowed us to get the best price, we were pleasantly impressed by the shipping discount as well. Highly recommend, thanks!

craftedvan
Canada
14 days using the app
Freightcom replied October 16, 2025

Thank you for the wonderful review! We’re thrilled to hear ClickShip has helped streamline your Shopify shipping and that James was able to get you up and running so quickly.

October 14, 2025

The app works great and is very easy to use. It's nice to have so many carriers to choose from, saves so much time. Our account rep James Lang has been excellent to work with and is always available when we have questions or need assistance.

Splash Toy Shop
Canada
About 1 year using the app
Freightcom replied October 15, 2025

Thanks for the great review! We’re glad you’re enjoying the flexibility of our carrier options and that James has been able to provide such reliable support.

October 14, 2025

ClickShip works as expected. Decent rates and easy enough to use. We switched from ShipTime and have found that it has all the same functionality plus some. James Lang was great at explaining the features and following up promptly on any questions.

Planet Bee Honey Farm
Canada
About 2 months using the app
Freightcom replied October 15, 2025

We appreciate your kind words! It’s great to hear that James was able to make your transition to ClickShip seamless and that the platform is meeting your needs.

October 10, 2025

We LOVE ClickShip and our representative Suzanne! When she connected with us after the first Canada Post strike, she walked us through everything and made the change over so easy! The back end is so easy to use and connected easily to the back end of our website. I know without it we would be in a pickle to get our packages out to customers across Canada so we are super grateful. We have been referring our small business family and friends to ClickShip and reporting how great it has been for us to keep moving our packages easily. A game changer for all small businesses.

Couture Candy PTBO
Canada
5 months using the app
Freightcom replied October 10, 2025

We’re so grateful for your continued trust! Suzanne will be delighted to hear her guidance made your transition to ClickShip an easy one.

October 10, 2025

I have had a fantastic experience using Clickship for our shipping needs. The platform is easy to use, reliable and has made our shipping process smoother but, what truley sets Clickship apart is it's outstanding customer support. Her name is Pamela!

I want to especially highlight pamela, who has been absolutely wonderful to work with. She is accessible, knowledgeable, patient and incredibly helpful every time I reach out. Whether it is a small question or a more complicated issue she takes the time to make sure everything is resolved. Pamela really goes above and beyond. I want to say Thank you to her publicly.

We are grateful for her support and highly recommend Clickship to any other business looking for a new shipping platform to try.

Tara

ROUSSEAU Chocolatier
Canada
11 months using the app
Freightcom replied October 15, 2025

We’re so grateful for your kind words! Pamela will be thrilled to hear how much her support has meant to you. We’re glad ClickShip has made a positive difference for your business.

October 9, 2025

We have had significant savings and it's very user friendly. We are happy so far and have been using it for under a year so far. Our rep has been very responsive and helpful too.

Saltspring Soapworks
Canada
4 months using the app
Freightcom replied October 10, 2025

We really appreciate the great feedback! It’s wonderful to hear ClickShip has helped you save and that our team has been responsive and helpful.

October 9, 2025

Brandon Ferguson is extremely helpful, supportive, and very quick to help/solve any problems. He has always been there there to help and has been efficient at helping us navigate through ongoing strikes and shipping issues - as we are a small business, this has been imperative. The app itself is very user friendly and easy to work with. Would recommend this app to make your shipping procedures more efficient.

Zennkai
Canada
11 months using the app
Freightcom replied October 10, 2025

Thank you for such kind words! We’re so glad Brandon has been able to support your business and that ClickShip has been a valuable tool for your shipping.

October 8, 2025

The app works very well! No complaints after a year of use. James was super helpful getting everything set up and has been really quick in getting back to any questions I have had.

Dunbar Cycles
Canada
10 months using the app
Freightcom replied October 10, 2025

Thanks so much for your review! We’re thrilled that James and the ClickShip app have been such a help over the past year.

October 7, 2025

Suzanne Kehren has been incredibly supportive and helpful—especially as we navigate the challenges of new tariffs. The app itself is user-friendly, and the support we received during our transition from our previous shipping company was outstanding. Highly recommend!

sariKNOTsari
Canada
5 months using the app
Freightcom replied October 10, 2025

We really appreciate your feedback! Suzanne will be happy to hear her support made such a positive impact on your experience.