Frequently Bought Together CBB

Hi Brown Living Team,

Thank you for sharing your feedback. We're genuinely sorry to hear that you’ve had issues with our app, and we truly appreciate the opportunity to address your concerns.

You mentioned that the app hasn't been working on your store for the past four months. However, we couldn't locate any prior email or chat communication regarding this issue, so we wanted to reach out and clarify the situation.

Our records indicate that there have been sales generated from our app during this period, which suggests that the app is in fact functioning properly on your store. It’s possible that there may have been some confusion with another app, or perhaps a different issue at play.

We’ve made several attempts to contact you, as we’re eager to discuss this matter further. We’re committed to assisting you with any concerns, and we would love to resolve this promptly. If you have any questions or if something specific needs attention, please don't hesitate to reply to this email or reach us directly at support@codeblackbelt.com.

Our team is available almost 24/7 via email and chat, dedicated to providing the support you need. If you prefer to discuss this over the phone, we’re happy to arrange a call at your convenience.

Looking forward to hearing from you soon!

Best regards,
The Code Black Belt Support Team

Hi Believe Inspire Beauty Team,

Thank you for the feedback and we appreciate you sharing your experience with our app. We take feedback seriously and we are committed to resolving any issues you may have.

We have a Team dedicated to assisting you with the app setup or its configuration. Just so you'd know we can be reached via chat or email and we can even arrange a call or meeting should you need assistance with anything.

I'm afraid we did not find any history or conversation that you have reached out to our Support Team. We would have loved to assist you and guide you every step of the way, making sure you have a seamless experience with our app.

By the way, I've noticed that you have the app currently disabled from your theme/store so if you are wondering why the app widget isn't displaying on your product pages, this is the reason behind it. If you want to see the app in action, feel free to enable it on your currently published theme.

You can do that by going to Online Store > Themes > Customize > from App Embeds looking for Frequently Bought Together and enabling it: https://bitly.cx/hF0gb

I hope you can respond to any of our emails or if you find the need to discuss this over the phone, just provide us with the best number to reach you and a preferred date and time and we will make sure to accommodate your request.

We look forward to hearing from you and we hope you've had an amazing day!

Take care and hope to connect with you soon!

Code Black Belt's Support Team