Reviews (62)
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Great app and great support, Thanks Cara!
Went way and beyond to help us get everything live on our website, and even gave us a free upgrade. great service and thank you. J4KSPORTS
Very happy with app and customer support
Heart Cara.!
Customer service responds quickly. Unfortunately not compatible with our theme, but they've offered to see if they can expand compatibility. Very cool!
HORRIBLE. Because it doesn't work. Customers are trying to checkout and can't because the credit isn't showing up in their account. I literally have to send screen shots to show people it is in there.
AND, a customer cannot use a coupon code and their store credit at the same time. That is insane. A store credit is like cash. Why would you not also be able to use a coupon and cash.
This needs serious work.
We've used probably 30 apps over the years to manage our store, so we have a lot of experience. This one has to be the worst by far that we have ever come across. Seriously. It's that bad. Don't even waste your time.
I have more customers than my subscription allows forcing me to upgrade to a super expensive subscription but I only want to give store credit to less than the allowed customer limit amount in the starter plan. Just because they have a customer account with me doesn't mean I want to offer them credit or that they even shop with me or have placed a single order. Many customers have multiple accounts with multiple emails. I won't be able to use the app due to this.
Our pricing is very clear, and based on the number of total customers a shop has. This is disclosed up front prior to installation. To elaborate, FreshCredit works just like a bank account.
Just like a bank account, where you may not have money in your bank account, you still HAVE an account with the bank and all the overhead associated with that account.
So even though a customer may not have credit on your store, FreshCredit must still maintain the customers account and be ready to quickly and easily add credit in real time.
WARNING!!! If you use additional notes in your check out process it will conflict. Customer Service took a week to let me know and then said "they are too busy" to fix the issue. Quite sad for an app that wants's it's customers to pay a monthly fee. I can't think of a worst response aside from no response. If customer service is something you are looking for, move on to another app. Fortunately for potential customers, I am not too busy to write this negative review.
Cara did a great job helping us set up the app and walked through the app with us to make it work for our site. Thanks, Cara!
The service I received from Cara in resolving my issue was top notch! The support team is fantastic!
