Friendbuy: Referrals & Loyalty

We’ve been longtime partners and have had a great experience! The platform has consistently delivered strong results for our referral program and has been a reliable part of our marketing strategy. The account management team is fantastic, responsive, knowledgeable, and always willing to help us optimize and find new opportunities. We really value the partnership and have been very happy with both the performance and support over the years!

FriendBuy is an incredibly robust platform with top-notch customer support. We've been using them for both loyalty and referral for over 2 years now with great success. The fraud-detection is invaluable in helping us prevent people trying to game the system, and customers love how easy it is to earn points and redeem them.

Friendbuy makes referral easy! Our CSM is very helpful and works closely with our team to provide suggestions on strategy, analytics, as well as design for our landing pages and emails. The platform is user friendly and easy to use.

Plenty of integrations available and the best CSMs I've ever worked with. They're very hands-on, knowledgeable, and communicative. We worked with our CSM to completely overhaul our referral program and have seen a 72% increase in revenue driven by referrals. It's been an easy win for driving more repeat purchases and acquiring stronger customers for far less than typical digital acquisition channels.

We love the functionality and built-in integrations that Friendbuy offers. It’s incredibly easy to set up and works seamlessly with our email and SMS programs. The Friendbuy team is supportive, responsive, and a true partner every step of the way.

Easy to integrate, and integrate with your existing tech stack. The Friendbuy CSMs have extensive knowledge on how to unlock the referral programs to its fullest potential. The team is very receptive to product feedback.
Overall a great experience with the platform and team!

Beware if you can’t afford to give a referral bonus of at least 30% of the order value. This app will not work for you!

The least you can work with is a one year contract. So, be very careful and remember that you cannot cancel in between.

The support is non existent after the initial installation.

Friendbuy team made false promises in terms of the ROAS expected and got us into a 6 month contract (we had negotiated hard for a 6 month contract). We had asked for an early cancellation given that we are a small business, but they didn’t agree.

They might meet their sales targets this way, but hurting small businesses this way is not good for them in the long run.

The only reason for an extra star is because their software is pretty decent in its functionality, but certainly overpriced.

Friendbuy referrals has been a great service for our site. It was easy to install & the customer service has always been top notch. The system works seamlessly for us with little upkeep on our end. There are a lot of options to customize and channels to gain revenue & referrals. We've only scratched the surface so far on all the options available but we plan on utilizing them in the upcoming marketing plans to continue our net new user acquisition growth along with rewarding our best customers.

Friendbuy's onboarding was extremely seamless! Their dedicated CSM and dev team does all the heavy lifting and responds quickly to any questions we had.
We have loved partnering with Friendbuy and their continuous support has been exceptional

Frienbuy is an amazing referral tool with seamless integrations and an incredibly easy-to-use platform. The CSM team is knowledgeable, responsive, and always happy to help with anything. Highly recommend!