Reviews (764)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.
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Great app! And whenever I need help with something, I always get a quick and great response.
Thank you so much for the kind words! We’re really glad to hear you’re enjoying Rise and that our team has been able to help quickly whenever you needed us. We truly appreciate your support!
Very Easy to navigate Thank you
Great app and excellent customer support.
We encountered a synchronization issue where redeemed gift cards still showed the full balance in the Rise.ai dashboard. Juna investigated the issue thoroughly, manually ran a sync, and resolved the issue quickly.
Thank you, Juna, for your professional, patient, and friendly support. I really appreciate your help!
Thank you so much for the kind words! We’re glad Juna could help get everything resolved quickly. We really appreciate your support!
Rise.ai has been a great experience for our store. The app works smoothly, and the support team is genuinely responsive when issues come up. We ran into a wallet-related problem, and Eddie handled it quickly and professionally — clear communication, fast follow-up, and the issue was resolved the same day.
Really appreciate the level of care and support. Highly recommend Rise.ai for any brand looking for a reliable gift card and store credit solution.
Thank you for the kind words! We’re so glad Eddie could help resolve everything quickly and smoothly
Picked this app up for a simple no points bs app to handle gift cards as a promo and its been great.
Better still is the customer service, the replies are within a very reasonable time and they went above and beyond what was expected.
Thank you Eddie!
Thank you so much! We’re glad Eddie and the team could make your experience a great one.
Great support team
Efficient app
Thank you! We truly appreciate your feedback!
AFTER CHATTING TO ITAY AND RUNNING ME THROUGH THE NEW PLATFORM. I CAN SAY THE NEW SETUP IS REALLY GOOD. ONCE WE CAN RESEND THE EMAIL CODE VIA THE APP IT'LL BE MUCH BETTER AND MOTE USER FRIENDLY
Hi there, it's Itay here, Rise.ai's Support Lead. Thank you for taking the time to jump on a call with me. I’m glad we had the chance to connect and sort everything out!
As I explained, our development team is already working on the feature to resend credit codes via email. It is currently in the pipeline and will be released soon.
We appreciate your feedback and partnership!
Eddie at Rise is the BEST. He is very responsive and helpful. He was able to resolve my issue quickly! Thanks, Eddie!
Thank you so much! We’re so glad Eddie could help and get everything resolved quickly
Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
Thank you so much! We really appreciate the kind words and are glad you’ve had a great experience with both the app and our support team.
Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year!
I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond!
She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST).
When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality.
The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails.
Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like.
Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!
Thank you for such a thoughtful review! We’re so glad Pauline could get everything running smoothly during a busy time.
