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Bad customer service. I had an issue with the app. It took them 3 days to respond (didn’t help at all) I responded right away and then waited 2 more days with no response at all.i guess I’m deleting. Most apps I use Atleast respond if not fix the issue within a few hours.
Hi, we do see one query via an email to our support group on Sunday Feb 23, another thru Shopify on Monday Feb 24, and again via Shopify on Tuesday, Feb 25. Earlier you had contacted Shopify support, but they are not able to help with third-party apps like Give & Grow.
Our Give and Grow specialist did reply on Wednesday Feb 26 and you replied with screenshots. He followed up on the 28th asking if you wanted to provide access to your custom theme so he could troubleshoot (custom themes are frequently the source of problems). You replied "Lol no way I deleted the app." Our point is that we DID respond, if not promptly.
Sorry for the bad experience! We have since tripled the size of our support team and trained up additional people to help with Give & Grow.
Just installed the app. The impact calculator is really cool. Excited to support firefighters by giving back with our product Saint Florian Clothing.
Exactly what I was looking for! Awesome app, easy to use and my customers love that I've incorporated giving back into my store. Highly recommend.
Wonderful app and so easy to use! We are a mission based company so this is perfect for us branding wise!
Super helpful support team! Great 501C options to choose from, too! A+ keep up the good work, Pledgeling!
Give and Grow is a great way to help people in need through your product sales.
BEAWARE. Okay After using 5 days App is not free, They are taking 11%-/12% of the money under external fees. Let's say you got %2.9 credit card processing fee which is not that much for visa and MasterCard. Calling app free but taking 6-7% of donation money is unethical.
Great app, great causes, and great support! 5 stars!
This is a great app, the only reason I don't give it a full 5 star review is I feel they could make it a little more involved, by allowing people to add a donate button that adds to current product specific donations.
I love how easy this app is to use. I can turn impact campaigns on and off as I see fit. I look forward to adding other app features and using this app.
