Globo Mega Menu, Navigation

Installed and edited my whole desired menu within 1 hour. I made edits that were considered under the "PRO" version, but I wasn't told as I was editing. Kinda a trick way of convincing you that you have to pay to publish. I tried using only the free stuff, but it's so limited. I had issues with my menu height on mobile, and Sarah from support helped instantly! I literally took a screenshot of my issue, solved it within 1 minute, and it was simple. I definitely recommend contacting support for any issues while using their app. I hope you get Sarah because she was very helpful and fast.

I don't like having to contact sales every time to change the menu width; it should be set up so we can adjust the width ourselves.

The width of the first-level category should also be different from the width of the second-level category, and the width of each first-level category should be customizable.

The rest of the customer service staff are very willing to help.

It's just that finding someone each time takes a while.

A very good app that is easy to install and configure. The JSON import and export functionality is particularly useful.

However, the mobile optimisation needs improvement. There is no option to preview the menu on mobile, only desktop. Advanced CSS changes are also not reflected in the preview, so the only way to check CSS customisations is to publish them to a draft theme.

It was a little bit difficult to communicate with the agents but things got done with patience.

team help is very supportive and helpful and sarah helps me a lot for the issues

It felt like a long process and I ended up resolving my own issue in the end but the support team was really friendly and helpful.

Have been using this app for a few weeks now. Must say "it works", yes some features are a bit hidden but thanks to a great support team i got the help i needed and have enjoyed the rest of my work.

We recently launched this app on our live site with its basic functionality, so it's still too early for us to fully evaluate long-term performance and results.

What we can evaluate so far is the support team. During setup, we reached out several times with questions, and the Globo team was consistently responsive, helpful, and thorough in addressing our concerns.

Today, I worked with Steven regarding an issue that appeared on our live site but was not present in the preview environment. He quickly identified and resolved one issue and is actively investigating a separate loading concern with his team. He has committed to following up with us as they continue their review.

Based on our experience so far, the support has been excellent. We'll plan to update this review after we've had more time to use the app and explore its additional features.

Complimenti,

utile e funzionale per migliorare la propria organizzazione del catalogo, soprattuto in favore dell'esperienza utente.

Assistenza clienti ottima,
Annie nel mi caso specifico, è stata in grado di guidarmi nell'app, riuscendo anche ad agire direttamente attraverso il developer, per risolvere tutti i problemi.

Annie was very helpful. I look forward to seeing what this app can do.