GOAFFPRO ‑ Affiliate Marketing

We've had a great experience using GoAffPro for our affiliate program.

The platform offers an impressive range of features and provides everything needed to run and scale a professional affiliate program. The setup was straightforward, and the flexibility of the system allows for many different use cases.

What stands out the most is the support team. Whenever we had questions or needed assistance with specific configurations, the team responded quickly and helped us find solutions. Their support has been professional, knowledgeable, and genuinely helpful.

Overall, GoAffPro is a powerful affiliate marketing platform with excellent functionality and outstanding customer support. We highly recommend it to anyone looking to build and manage an affiliate program.

I like the app itself, and I believe the team does a good job - provided the issue doesn't go beyond what is covered in the documentation.
Unfortunately, customer support has ghosted me and isn't responding to inquiries. This is a real shame, as I would have loved to find a mutually beneficial solution and establish a long-term partnership. I even told them they could simply let me know if they weren't interested in working together; that would have been perfectly fine, too.

Perhaps customer support struggled to put themselves in the customer's shoes and realize that not everyone is a software developer. From that perspective, I can understand why a conversation might have seemed more challenging than expected. However, in my view, handling such situations is precisely the job of customer support.

I’m giving two stars because simple inquiries are answered quickly and helpfully. That said, ghosting a customer is a remarkably disrespectful way to behave.

GoAffPro has been a great partner for our affiliate program. The support team - especially Rohan is always quick to respond, patient, and helpful whenever we run into questions or need guidance. Their assistance has made our setup and daily management much smoother. Highly appreciate the great support!

This app has really helped scale our sales and customer base! The best part about this app is the user interface – our reps love it! I also have to say their support is 11/10. They are always quick to respond and super helpful in setting up very customized structures.

We just moved over to GoAffPro from UpPromote. The API is much more robust and performant and flexible. The platform is easier to use. The support has been outstanding. Highly recommend!

I’ve tested a lot of solutions, and Gopaffro is by far the best. Reliable, high-performing, and super easy to integrate.

Plus, they have a solid API, which makes scaling and automation effortless. Highly recommended.

**Edit to add**

While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing links and duplicating the same information, and had escalated my concern to the appropriate team member in a timely manner, I would not have felt the need to leave this review.

Additionally, at no point during the interaction was there any acknowledgment of the inconvenience or an expression of empathy. Instead, I received a follow-up email that came across as dismissive in tone, requesting that I remove or revise my review.

I would strongly encourage your team to approach situations like this with greater clarity, responsiveness, and empathy. While I was initially open to updating my review to reflect a more positive experience, the way this situation has been handled has not supported that outcome.

Your team wrote the following: "I would like to clarify that chat support is only meant for basic level support. Where they share guide links. The technical team is available at admin@goaffpro.com 24/7, where advanced queries like this for MLM can be clarified ASAP.

While we continue improving our support. We hope that in good faith, you do help us out by updating or removing your review. Your query was answered via the ticket (accurately and precisely).

Would also like to mention, that we checked your previous chats, and ALL of them were answered (with your acknowledgment). "

I would like to add, that in many of those chats, I acknowledge that your team is not answering my inquiry clearly and that I've already read the links provided. I generally end the chat out of frustration because they will not provide further clarity.

All I'm asking is for your team to be empathetic and provide clear and accurate responses. If they can't clarify further, just say that. Don't say 'That's the best I can provide you.' Instead, apologize for the inconvenience, acknowledge that you don't have the information necessary to answer my inquiry, and let me know you'll escalate it to the appropriate team who will get back to me.

As a customer service manager, your experience leaves a lot to be desired.

The app itself is okay, however, their customer support is absolutely terrible. They are very robotic and just paste links to their help articles. Generally, I've already reviewed those and need a deeper explanation. Instead of providing the explanation in a different way or adding depth, they simply copy and paste what is written in the article. This has happened on multiple occasions. They also ask for my URL EVERYTIME. Is that not associated to my account when I ask for help?

Honestly, the terrible support makes me want to reconsider using the app entirely. Good luck getting any questions answered that are beyond the scope of a pre-written, generic support article.

I've been using GoAffPro with many of my clients and love it. Tried other more expensive and more complex platforms, with all the bell and whistles, but GAP remains reliably, user-friendly and has a really responsive team.

GoAffPro was a GREAT option for us to grow our affiliate program! The dashboards were great for tracking and team was always responsive when we needed support. A great option at a reasonable rate.

I LOVE GoAffPro and have used it for several clients. I've researched MANY different platforms, and this one beats them all. Ease of use, pricing, functionality, and customer support are all top notch.