Tapita AI SEO Optimizer, Speed

Hi there,

Thank you for your feedback. We noticed that you installed the app and uninstalled it about five minutes later.

Could you please let us know what issue you encountered or what made you decide to leave this review? Your input would really help us improve.

We’ve also reached out to you by email a few times but haven’t heard back yet.

When you have a moment, we’d greatly appreciate your reply.

Best regards,
Tapita Team

Hi there,

This is Keenan and I am one of the founder.

We receive your 1-star review this morning and I want to send you this email to explain further about the points you raised in the review.

1. For the offers, those are additional services which are not included in pricing, these services are not implemented by our app, they are handled by our expert team which require manual works, these are extra steps too boost your performance in term of SEO, speed, traffic, ranking.

We do not force anyone to pay for these services, it's totally up to customer's choices, and we don't make money from you store with these services. Our pricing has clearly described what benefit each plan provides.

2. For the "bad performance page checking", according to the chat with Krystal yesterday, we had explained that our app has improved your whole store speed. Some pages have heavier content/logic so they have worse performance comparing to other pages.

To check them, user will need to check each pages individually by google page speed tools.

It's not possible for any tool to list out every single page performance because:

a,. Google doesn't allow any one to send 100 request at same time => Google server will block any app doing so.

b, If we send request one by one, you have 168 pages, each pages take 5 minutes => it will need 840 minutes to finish loading our dashboard if we're doing so, that is not possible and no one will develop their app that way.

Currently no app in the market can do that feature because it is technically just not possible.

Other than that, I'm seeing your speed has improved a lot with our app, we're also working on your Technical SEO errors to help you gain higher SEO score,:

Details can be found here: https://tinyurl.com/2buvxfmr

1 star review does not accurately reflect the quality of our company's products and services. This will not help other merchants have a more accurate view of Tapita's service quality

I hope you can reconsider talking with us.

Keenan

Hi there,
Thank you for your feedback, and We're sorry for the confusion this situation caused.

1) Why you lost access to the paid/trial plan
The paid access we previously enabled was tied to your original installation. After the app is uninstalled, Shopify’s platform policy requires us to delete the store’s existing app data. When the app is installed again, it’s treated as a new installation, and the system applies the current limits/eligibility for that new install. This isn’t something we can bypass, as it’s a Shopify compliance requirement.

2) Email/store mismatch after uninstall
Previously, you contacted us using the email associated with Melizafashion, but your recent message came from an email under the Avontuurjue domain. Because the app had already been uninstalled (and store data removed per Shopify policy), we weren’t able to reliably confirm that both stores/emails belonged to the same account.

3) Our proposed solution
We’ve proactively reached out to you via email and offered a plan with higher benefits to make this right. Please consider that offer, and reply to our email (or share your store URL and the best contact email) so we can confirm ownership and get you set up as quickly as possible.

We truly value your business and would appreciate the chance to resolve this for you

Best regards,
Tapita team