Reviews (16)
Refine
-
By rating
Update: We have resolved internal issues which resulted in the app not loading as expected. Most importantly though, the author has been in touch immediately to resolve this issue. Support is important! Original review: We are using this app to publish our GTIN data to Google Merchant Center and it worked without any issues. Today we were notified by Google that 90% of our products on GMC do not have a GTIN. So we try to check what is happening in GTM, but ... "cannot connect to server" ... is this app dead?
Hi, Wired4Signs USA
We appreciate you taking the time to update the review of our app and we're thrilled to have helped you achieve the results you wanted and solved the issues there once were. Customer satisfaction is one of our top priorities, so if there's anything else we can do for you please don't hesitate to get in touch - it would be a pleasure!
Thank you!
Best regards.
GTM.
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com
Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests.
Please, let us know if we can assist you with anything else. We will be glad to help you.
Best regards.
GTM.
We tried to install Google Tag Manager App, and after 6 frustrating days we had to uninstall the app to go for an alternative solution. Customer support was poor: hardly responsive, inefficient.
Hi, Oktaaf.
We are sorry to hear your experience using GTM app for Shopify has not been the best, and we could not assist you with the support you needed at the right time.
We appreciate your feedback since it helped us to keep working and improving our app and the support we offer.
If you are happy to reinstall our app we can offer you an extended trial period of 30 days for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have.
Please let us know if you are interested or if you have any questions we can help you with.
Looking forward to hearing from you.
GTM.
This app stopped reporting the value of the conversions to Google Analytics a few weeks ago. Developer has told us that they would correct it after asking twice to get it fixed. Will be removing app and finding a different approach.
I can echo the other positive reviews. I have had superb customer service from a few of the Apps we using. This is by far one of the best, attentive providers here.
Hi WELdental
Thanks for taking the time to leave us your feedback.
We are sorry we couldn't resolve this issue for you. There are a few combinations of config and checkouts that cause problems, but sadly we couldn't get to the bottom of this one.
We hope you've found a solution to the problem, but we'd love to have you back if you haven't and will do our best to find a solution.
Best regards.
GTM.
Rob was able to solve our Google issues within minutes. App and support are top notch. I cannot thank him enough for getting our GTM all setup correctly.
Hi, BottleBuzz.
We're grateful for you taking the time to provide us with such wonderful feedback! Rob was delighted to help get your GTM set up and running smoothly. Thanks again!
Best Regards.
GTM.
Rob's rapid response and amazing support truly make this one of the best app experiences I have had on Shopify. Rob went above and beyond to resolve GTM setup for us free of charge which was a constant issue for our store.
Hi, Wooden Cork.
Your success is our pleasure, and we're over the moon that you've achieved the results you wanted! At Google Tag Manager for Shopify, customer satisfaction is at the forefront of what we do - so if there's anything else we can help with please let us know.
Best regards.
GTM.
