Reviews (5,556)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and connect, even for new or small businesses. It reliably syncs large product catalogs to Google, quickly boosting visibility and traffic from Shopping and other surfaces. Many use it to run ads and track performance in one place with clear reporting. Merchants also value its help in building compliant, well-structured feeds that improve product data quality and organic reach.
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Does Not Work...Has Not Worked For Years...How there are so many good reviews is beyond me! Only reason I looked at trying again, but I can see that most people have the same issues I have. This should be a number one priority or so you would think!
Please don't respond from Shopify telling me that you are going to look into this, just do something!
I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. After reading other frustrated Shopify sellers I want to add that we also are 100% custom products
Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear about the problems you are having recently with product approvals. While Google does have full control over all approvals, we can often dig in to find out what needs to be done to get them approved. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.
Luke | Shopify Support
Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. Our app allows you to link your products to Google and run Shopping ads. Any changes to the ads performance would be the because of Google. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having.
Jack | Shopify
need to add custom labels at variant level. as i does not want to advertise all variants of my product.
This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you are getting the help you need to ensure your products are being synced to Google in a timely manner. I'll be sending an email out to you shortly and I look forward to communicating with you there.
Adil | Shopify
This app has no refresh the feed on the merchant center. just created a product when I config but there's no refresh mode to get changes in the products.
Hey there, Spencer here from Shopify. Thank you for taking the time to provide feedback on your experience. The Google Channel is designed to automatically update any product that gets changed, so there should be no need for you to instigate that. I'll be sending an email out to you shortly so that we can dig into this deeper for you. Spencer | Shopify
Yes the support provided is just great. The software itself is a very friendly one. In addition to the extraordinary quality support provided by Shopify Support Team!!!
It was great in the first few days, but then all of our five thousands products got disapproved from enhanced listing and google do not give us a particular reason. We cannot find the solution from the articles provided. Many products were moved into pending without a reason. There is no useful support at all.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the issue you are facing with your products. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
As so many others have said, this is easy to initially set up, but the editing is atrocious. Google disapproved many products. I've wanted to go in to make edits, but there is no way to filter, so every product we've EVER had in our store shows up--not just those that are currently available. SO TEDIOUS.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and filtering your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
None of our products have been approved. 250+ products have been in "pending" for months. We've submitted four tickets over the course of that time period and gotten no response. For the products that have not been approved, no reason is given by the app. I followed several Shopify tutorials, and I still cannot find the issue. One tutorial suggested that the app should tell me why certain products are not being approved, but that has not been our experience.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with your products on the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify
