Reviews (5,552)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to set up and connect, even for new or small businesses. It reliably syncs large product catalogs to Google, quickly boosting visibility and traffic from Shopping and other surfaces. Many use it to run ads and track performance in one place with clear reporting. Merchants also value its help in building compliant, well-structured feeds that improve product data quality and organic reach.
Refine
-
By rating
Back in November, immediately after connecting this app, our Google Ads account was suspended for "violating the "Circumventing Systems Policy." As of February 20, our account is still suspended, even though we submitted an appeal and Google said they would reply within 5 business days. DO NOT INSTALL THIS APP Update (April 27): our Google account, including Ads, is still suspended. We have received no correspondence from Google, even though they said they would review our appeal back in November.
Hi there,
My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Google. I'm going to follow up with you in an email and see where I can help.
Ashley | Shopify Support Specialist
If you sell services, this app is COMPLETELY useless, since Google will suspend your account. They do not let you sell services!
Such a waste of my time to set this up, and then get suspended.
Shopify must inform us, service sellers, before putting us through all that nonsense.
Now the problem is how to get rid of all the garbage code that slows my store.
Hey there,
Thanks for taking the time to leave a review! I totally understand that you'd like for services to be approved by Google - there could be a few different reasons for a Google Merchant Center account to be suspended, I'd be happy to investigate further with you. I'll shortly email you to gather some more context about the issues and I look forward to getting this figured out at the earliest! Chat soon!
Mario | Shopify Support Specialist
Google somehow managed to make more products out of the variants we have on our website and subsequently suspended our account.
I should have taken the other reviews seriously.
Hey there,
Thank you for taking your time to provide us feedback about our app. I completely understand that having your Google account suspended can be a frustrating experience. Although Shopify does not have a hand in lifting a suspension from Google's end, I am happy to help you based on my experience. I will be reaching out to you through email shortly. I look forward to speaking to you.
Paola | Shopify Support
I completely see why people leave low ratings on this app. I just set it up and my account was suspended. When I contacted Shopify, they told me to call Google. I call Google, they ask me for a 10 digit number but I only have a 9 digit number and the automated system deleted me. I am so frustrated with both Shopify and Google honestly!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. Although Google would be responsible for lifting the suspension on your account, I'll be reaching out by email to open up the lines of communication and help where I can.
- Nate | Shopify
It has been almost 2 months since GTIN issue but no fix. The app loses alot of value without GTIN synchronizing properly
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
What a shitty app.... Account got suspended and banned it because of shopify. Now I contacted google and got it lifted but then it STILL doesnt give a good feed.... Very bad app and please fix this, its crucial!!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you ran into. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Got my account suspended due to misrepresentation. The feed is not transferring the right information always, I got the sale price instead of the regular one as an example, many problems and missing information regarding the brand and GTIN although I have all the information in the product page. The app does not help at all.
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. Misrepresentation suspensions can be frustrating and, although Google does not share further information with us, I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business.
I look forward to speaking with you.
Paola | Shopify Support
This stopped working correctly. No longer connects to the Merchant account with a Verified domain if you have an advanced Merchant account. Feeds go to the wrong account. Creating a merchant account creates a new ID as a top-level account and you can't delete them from the Google merchant admin panel, even when logged in as an admin.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you have run into while getting the Google channel set up. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Using this app is a disaster. It is not known why this application is used added Google Adwords code incorrectly n . This caused huge problems for Google ADs when tracking conversions!! It took me a long time, and I eventually had to uninstall it, to figure out how to fix it. NOTE: If you have to use this addon to connect Shopify to Google GMC, be sure to check every step and keep an eye on it. At least for a while after it's configured until you're sure it's working properly. Otherwise, you'll have to do it all over again from scratch as I did.
Hi there!
Markus here with Shopify! Thank you for taking your time to leave us a review. Not working Google Ads conversions can be frustrating although the code should be automatically correctly inserted, and you should not have this issue. I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business.
I look forward to a helpful conversion with you.
Markus | Shopify Support
Useless product, doesn't do anything nor allows to publish your products on to google... It could have been very helpful if it worked though, what a shame!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with getting products published to your Google Merchant Center account. I'll be following up with an email to open up the lines of communication and help where I can.
- Nate | Shopify
