Reviews (5,557)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and connect, even for new or small businesses. It reliably syncs large product catalogs to Google, quickly boosting visibility and traffic from Shopping and other surfaces. Many use it to run ads and track performance in one place with clear reporting. Merchants also value its help in building compliant, well-structured feeds that improve product data quality and organic reach.
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This is an awful app. I sell thousands of products from big brands that have barcodes. Nearly every product just reports back with 'Missing GTIN' because there is an issue with the way the app sends the information to google.
If you search for this issue it has been going on for years with hundreds of people writing about it in reviews, and youtube videos etc. Yet shopify support don't "get it" and have not fixed the issue. Completely pointless app if you're selling third party barcoded products as they wont list on google shopping.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, and there may be a way to resolve this on your store. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
This app should be a simple, seamless integration with Google Shopping Ads, Google Free Listings, and Buy on Google. It isn't. We have products with variants that have a unique UPC for each variant. All of our products with variants are active without errors in Google Shopping Ads and Google Free Listings.
Buy on Google is dropping all of our products with variants with the reason being Duplicate Variant. Zero guidance on how to correct or what exactly they think is wrong with the feed being provided that Google created the code for.
Are you wondering why there are so many 1 star reviews? Maybe it's because merchants assume Google would know how to create an app for Shopify stores that actually works properly with Google Shopping Ads, Google Free Listings, and Buy on Google.
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide you support with your products and your Buy on Google program.
Charlotte | Shopify
Suddenly its deleted my product catalog can't find out how or why and the support is none existent, they're happy to take my money but not helpful at all
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
This app worked with one store but it is not working with another store. I'm trying to select Pakistan in the drop-down but for some unknown reasons, there is no option.
It would be great if someone can get on a call with me and help me to solve this weird issue.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing selecting your target country. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
I'd been scared to install the app with all the negative reviews but figured it couldn't hurt as my primary source of product listing was my site any way so if it didn't work it was no loss. I had already had Google merchant centre pulling via web crawl which was o.k but had errors. So I set this up and it was linked and approved within less than 1/2 hour. Let's see if it's keeps it up but so far it's working as hoped.
Hi, Google Channel Team I Have facing a problem. I have done all the steps but in the last step ''Manage target country and language'' have not showing Target country and Target language option in the selection box. please guide me on how to solve this problem.
Hi there,
Thank you for your feedback - it sounds as though your shop was being affected by Google's beta currency limitation. Great news! Google has now expanded their target country options to include more currencies. I'm going to follow up with you over email to open up the lines of communication and make sure you are able to set up your accounts.
Charlotte | Shopify
I was contacted that there was a temporary problem that got fixed. I tried it now and it seems to be working just fine. I appreciate they got back to me within 24 hours.
--- Old review: Not working. Goes to a grey page that simple says my site Refused to Connect. That doesn't tell me anything.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. The issue you faced was quickly addressed by developers. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible.
- Nate | Shopify
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Seems to be working. I set up things on google side first, and had no issues connecting to it from this app. Will see how it does.
