Gooten: Print on Demand

Their mug printing and the size of prints they can do on garments is really nice. The biggest problem is their customer service. It takes forever to get a response and if you don’t respond within 12hrs of their response your ticket gets closed. This wouldn’t be a big deal if it happened once or twice but it happens every time. There was one particular issue that really made me rethink their platform, was when I had a T-shirt up for sale. I had a customer buy it but noticed nothing happened on the order for a few days. I emailed 3 times before getting a response. After finally getting a response almost a week and half later, they took an additional week just to tell me the item was discontinued and i would have to make a new item to replace the discontinued item. When asked why no one told me that products where being discontinued I got a “we don’t know” reply.

Anyways If you just want to make mugs then use them. If not be willing to deal with a lot of issues

I have been using Gooten for a year. The quality of the products is great, and it integrates well on whole. However they do NOT do well when it comes to addressing valid and fairly significant issues, such as needed original shipping information passed from their manufacturer to the original carrier, then on to USPS, so that I have what I need to file a claim with the carrier for losses when packages are lost. Gooten's response? "Not our problem - explain what to expect to your customer." When I mentioned that their system had no way to note a VAT paid by a UK customer via Etsy custom order, so that the customer wasn't billed for VAT twice, I was told they hadn't heard any complaints yet from their manufacturers, so there was no issue to address. I'm sure customers billed for VAT twice and anyone ordering via Etsy would disagree. The list goes on. Plus, CS is only available via email and can take days. Slowly but surely their refusal to address major problems and deficiencies in their system are outweighing the quality of their product.

Been using Gooten for 1 year now and this is by far the best POD provider out there. I have used them all and Gooten never lets me down. 100000000% recommended.

I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!

So far, excellent product and easy to work with for rectangular items such as tea towels and shower curtains. Haven't tried much else yet. My only complaint is the cost of shipping to Canada. I am not sure I will be able to use for much due to that reason. Shipping three items to Canada $50 and for items that are not that expensive it is hard to bury that cost in the price of the item.
And I do like the interface! Very clean and easy, so far!!!

I've ordered samples of mugs, bandanas and a 5x7 canvas wrap print, and all have come out well. The mugs are high quality. I can see how t-shirts would be a nightmare to sell through Gooten given the mockup and variant challenges, but give it a chance if you're selling something with only one or two sizes and no other variations. The prices are lower than anything else I've found. Shipping costs are complex but again can be gotten around if your store and variants aren't complex.

There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.

What I like :
>> GENERAL
- superb partner support
- products are reviewed by real people before getting printed (with default review request option as ON)
- production costs are low
- packaging : keeps products safe
- shipping tracking is UPS (pillow) and USPS (sticker) - trackable and if not, can contact partner support for follow-up
- edits in shopify show up in gooten products
- the only print of demand for stickers and folded cards that cater to non-bulk or single order items I have found!!

>> PRODUCT SPECIFIC :
- folded card : print quality of image is fantastic (McCoy Silk double side)
- stickers : quality of material is good - really peels easy and can be restuck and the cut is smooth
- throw pillow : highly recommended (image print quality is awesome and materials feel high quality - tried cotton and poly twill 14x14 and 20x20)

What I don't like :
- shipping is too expensive for folded cards for international shipping
- guides are not easily accessible (product image dimensions in pixels and bleed margins but a partner support person gave me access to the document in our email convo)
- folded card : not reviewed even with review option on and the resulting image placement on card did not match the mockup (the image was centered in the mockup but the actual product had no margin on the right side on the front cover and not margin on the left side in the left inside page) - order was resent to me but I was billed without my consent.
***Update*** they replaced the card free of charge and shipped it to me at no cost too. So very kind of them. They took back the charge.
- sticker : image quality is a bit grainy
- sticker : option limited to vinyl and is kiss-cut not really die-cut (also no option to make margin between kisscut edge and image smaller)
- packaging : no branding options
- 2 or more pack image replacement/upload process is a bit confusing (sometimes I can only upload 1 image for all "pages" sometimes I can upload multiple images for each "page" in a pack)

I will definitely continue to use Gooten. I would love for more options to be available and the rough edges smoothened out.

I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!!

Don't use it if you want to have a reliable partner.

Really great app, but poor quality printing. We have been slowly migrating our print on demand products away from Gooten because about half of our customers complain about the print quality or item quality. We only use a few products from Gooten now. Highly suggest testing a product before offering it to your customers to avoid bad experiences.