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Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me because they know they are a Piece of SH*T company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad I had to share this.
Hi there,
I was sorry to hear about your experience with Gooten! We work with thousands of partners across emerging and well-known brands, and try to be judicious stewards of copyright protections. Occasionally we do have a miss as we process thousands of orders a day for our partners, and then reach out to our partner during subsequent orders if something in particular stands out (such as this instance). I am happy to speak to you more about how we can work together on future orders and ensure consistency in processing. We love your creativity and would like to make this right.
Marc Ray
Head of Partner Success
They claim to be Print-on-demand but do not have order notes.
If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it.
In short, the app sucks.
The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold.
Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally.
Printful is much better in every way.
We’re so sorry to hear about these issues. We’ve reviewed your support requests and see that our support specialist issued a reprint for this order; damage is never okay with us, and we will always make it right as long as we know about it. Please let us know if you have any concerns with the new canvas.
Gooten offers expedited shipping and worldwide shipping as an option, with very few exceptions on very few products. For our Shopify partners who want to offer standard, expedited, and overnight shipping options, we recommend installing the Advanced Shipping Rules app. This provides a seamless shipping experience for your customers. We’d be happy to help walk you through setting that up!
Thank you for taking the time to share your feedback. We take all feedback from our partners very seriously and have passed your suggestion for gift/order notes on to our Product Team. We are working hard to get this enabled across all of our manufacturers to ensure a consistent experience regardless of the product you order or the manufacturer that produces it.
Really great app. Very helpful for my Shopify store.
Great POD
The amount of products are good and it connects well with shopify. I'd like to see a few more mockups available. Overall user friendly, a good option to use in your POD business and nice layout.
Pretty good POD store with a good selection of apparel. Prices are reasonable and usually undercut other 'larger' POD stores.
I particularly like the high quality blanks 'shakawear' and 'bayside' as these premium products suit the type of customer my nice is geared towards.
User interface is above average. PRINTING size on apparel is a lot better than the other POD stores, so especially good, if you like larger prints on your t-shirts and sweatshirts.
Love this app. It’s simple to use and the product line is amazing. Adding products is a breeze making the whole process from design to sell is seamless. There’s even a free version available.
I inadvertently found Gooten while looking for one particular POD product and so far have been very impressed with their catalog and their support. I had a question early on which they responded to right away with very helpful information.
Nice catalog but shipping costs are too expensive to EU
Love that this app integrates with Shopify and Etsy!! Also they have TONS of great products to customize. Looking forward to working with them!
We appreciate your feedback! We are glad to know that you're satisfied with using Gooten so far and look forward to working with you more!
