Govalo: Gift Cards & Beyond
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Reviews (26)
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Prompt response and helped quickly fix our technical issue.
The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall.
I should have expected this. Many other 1 star reviews with the same issue.
Hi There,
We’re truly sorry to hear that you’ve had trouble getting the support you need. We recently took over ownership of the app and looking to turn things around, starting with customer support.
Please reach out to us at support@govalo.com and we’ll make sure to get you the assistance you need as quickly as possible.
Thank you for sharing your feedback!
Best regards,
Shawn
Co-Founder, Govalo
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi There,
We’re truly sorry to hear that you’ve had trouble getting the support you need. We recently took over ownership of the app and looking to turn things around, starting with customer support.
Please reach out to us at support@govalo.com and we’ll make sure to get you the assistance you need as quickly as possible.
Thank you for sharing your feedback!
Best regards,
Shawn
Co-Founder, Govalo
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
Hi There,
We’re truly sorry to hear that you’ve had trouble getting the support you need. We recently took over ownership of the app and looking to turn things around, starting with customer support.
Please reach out to us at support@govalo.com and we’ll make sure to get you the assistance you need as quickly as possible.
Thank you for sharing your feedback!
Best regards,
Shawn
Co-Founder, Govalo
Prior to Q4 holiday gifting season, we're pleased to have found Govalo to further optimize our eGift card experience. Govalo allows for custom greetings, specific delivery dates/times, sending directly to the recipient, and many more critical capabilities. The Govalo support team is incredibly responsive and helpful too!
Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.
Govalo's customer support team is truly unmatched! We were having trouble installing the app due to custom code and they reached out to help us. Within a couple of hours, we had the gift card live on our site! Super happy with how everything turned out and is working.
Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.
This is the easiest to use Gift Card app I have found. The customer support is quick and very helpful.
