Growave: Loyalty & Wishlist
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Reviews (1,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an all‑in‑one customer engagement tool combining loyalty, reviews, wishlists, referrals, and VIP tiers. They report higher repeat purchases, conversions, and trust, with flexible loyalty rules and customizable widgets. Setup, migration, and daily use are described as smooth, with reliable performance and helpful for both online and in‑store. Support is frequently praised as fast, proactive, and willing to handle customizations and complex migrations.
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Had one of the worst experiences with this app. Couldn't even begin to describe the months of back and forth while we helped them solved coding issue, fix crucial bugs and glitches. There is WAY too many codes that Growave implements on your site, 30+. This causes website to be slow and the user experience to be horrible. We upgraded our theme and deleted all the Growave codes because we were going to delete the App. Somehow we noticed that there was Growave code in the new theme! How it got there is highly suspicious. We deleted that App immediately after that. Over all this app is very novice in terms of functionality.
Dear team at East Meets West USA,
I’m sorry to hear about your experience with our app didn’t meet the level of service we strive for. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🥺.
Regarding your feedback, I would like to kindly let you know that our app affects the speed of the website loading but not significantly since all the scripts in it are minimized as much as possible and the files are loaded asynchronously. We always try to improve our app and speed is one of our top priorities today.
As for the files, I'd like to kindly let you know that we only add the codes that help our features to work and function correctly on your website. Moreover, we only add them to the theme requested by the customers since we don't want to cause any errors and inconvenience from our end.
Thank you again for taking the time to give us this feedback, I hope there’s another chance where you can try Growave again🙌🏻!
Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years.
The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business.
Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(
Dear team atPeachy Athletic
First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏
I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right.
Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers.
To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget.
We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance.
Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞
Thank you for your understanding.
Best Regards,
Begaiym, Reputation Manager
Totally recommend this app! The loyalty programs is very convenient. It works nicely and customer services is amazing.
Hi, Team at CJ Labs! 🤗🥳
Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our Loyalty program 😍. We find it to be a favorite among many customers.
It's our pleasure to serve customers like you. Have a wonderful day! 👏😎
I would love to appreciate this very good application. Next, I would like to highly appreciate the patient follow-up of Alex and Growave's staff.
Dear YOMOMENT team,
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us!🤩 It`s always a pleasure to hear such feedback and warm words, it shows that our hard work is being paid off. Thank you once again🌞
Hope to continue supporting you in the future times!
Wishing you a great day 💖.
Excellent Customer Service. Will help with installation and quick results as well as communication. Great value for the cost compared to similar services.
Happy Friday to the Team at Restored By Life 💪🥰,
We would like to thank you for your 5-star feedback 🤞. Your words motivate us to be better! ✨
Please always feel free to contact us for help. We are always happy to help you and will try to continue to provide you with quality goods and services! 💙
Excellent customer service! The app works beautifully and is a powerful tool to interact with customers and expose to potential customers the reviews from from your stores and products. We had a minor issue, which we communicated thru customer service and the follow up experience in solving it was superb! Today we feel much more confident with the app, knowing that there is an excellent team eager to help very effectively. Five star app and five star Customer Service and Tech Team. Thank you!!!
Dear team at Zaaike ❤,
Thank you for sharing a review of your recent experience. Our team here at Growave is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you 🥰. Moreover, we are so pleased to hear you found the app to your liking.
Thank again for your kind words✨!
I've used the free version of this app for a year now and have just upgraded to the Basic version. It's a great app, have had no problems with it at all. It's simple to use and customer service are quick to reply and very helpful.
Hi team at Oliver Rose Designs,
It's such a pleasure for us to read your warm words 🥰. Proving the best experience with the app and support is our main priority.
Thank you for having time and sharing your positive feedback with us ✨!
Happy Growaving ❤!
App works great and the communication was excellent.
I am not a computer wizz but the team did not mind to help and even helped to put my wishlist icons on my website the way I wanted it.
Hi Forfabricsake🌺,
We can’t thank you enough for the kind words about Growave. Your review means a lot to us and lets us know we’re on the right track✨!
We’re very grateful for customers like you and hope you stick with us for years to come💗!
A very decent app and Alex from customer service is super responsive to follow up with my technical queries. Thumbs up!
Hi Annie's Pantry team,
Thank you for your review, we’re so glad to hear that you enjoy our app and found it helpful and having use of it. It’s always great when we can help our customers get the most of our features. And we are happy to know that you are satisfied🥰
Awesome support, I love how simple the app is to use for my rewards program and social login. Support is always there if needed.
Hi team at Diamonds & Gloss Australia,
Thank you for taking the time to share your experience 🥰!
A huge pleasure for the whole team that we were able to meet your expectations.
You can always count on our experience and professionalism ✨.
Contact us with your questions or queries and we will be glad to help you!
Happy Growaving 🙌!
