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Stay FAR AWAY from this app!! The developers pulled a bait and switch and now we are missing most of our FAQ on our LIVE website. There are many other great options out there. Do not use this crap app!!!!
My store address is www.aquapurashop.com
The first problem with the faq page is that on many desktops, laptops, mobiles, tabs, the drop down doesnt work no matter howmany times you click on a question.
The second problem is that if we open 10 questions, we have to press back 10 times to go to the previous page. So it means that to go to the previous page, we have to hit the back button equivalent number of times as the number of Faq's we have clicked and opened.
DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a total lie and fabricating because we asked you for the FAQ's you deleted, and you said you couldn't send them to us. BUYER BEWARE! Stay FAR AWAY from this app. There are MANY other options from reputable app developers.
Hello Netrition Team!
First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you.
We have tried our best to fix this problem that arose through our fault, and we will strive to ensure that this never happens again.
Our dev team had been working hard to bring the missing FAQ data back to your store.
As far as we know, we have already provided you with all the information regarding missing data and sent it back to you directly.
You can contact our support team or check our email with instructions.
We are very sorry that we did not meet your expectations. Let's appreciate the last chance to justify ourselves, and improve our relationship to a new level.
Best regards,
Helpcenter Team
The app is simple to set up, and it is free! Marius helped me resolving a small issue I had in less than 24 hours. I totally recommend this app, and Marius team does a great job supporting it! --------------------------- Updating the rating to 1 star since the app recently started to crash using Google Chrome (Mac), and it is nearly impossible to set up anything :-( It will freeze all the time.
Thank you for your message and for being our customer. Our support and development team is always here and ready to assist you with any issues that arise. However, we could not replicate the problem you have encountered. We have sent you an e-mail requesting some additional information so we can investigate the matter. Looking forward to your reply!
