Reviews (316)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a clean, professional solution for building easy-to-read FAQ pages that integrate smoothly with most themes. It’s quick to install, intuitive for non-technical staff, and helps reduce repetitive support inquiries. They value searchable, categorized FAQs, extras like product tabs and FAQ schema, and centralized contact/ticketing. Support is consistently praised as fast, hands-on, and willing to customize styling or fix issues directly in stores.
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We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.
Hi True Image Tech team!
Thank you very much for your feedback and appreciation of our app!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.
Thank you for choosing us!
Kindest regards,
HelpCenter team.
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Best regards,
HelpCenter team
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Hi!
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
Best regards,
HelpCenter team
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards
HelpCenter team
Very simple to use and install. Makes managing your FAQ content a breeze. Not very customizable in terms of styling YET (think it's coming) but Tomas is super responsive and helpful with any specific changes you might need...
Great tool!! and your FAQ page will look professional! I love it!
https://sexyrealsexdolls.com
5 stars are not really enough to rate this app and the support I have received!
I have never before experienced such a 1st class support and eagerness to update/improve a free app on shopify.
Thumbs up to the HelpCenter Crew!
Simple and easy to set up, easy user interface. Certainly an app to add to your website, saves the hassle and helps potential customers.
Thanks
Sydneyhifimonavale.com.au
