SB: Helpdesk, Live Chat & FAQs
- Preisgestaltung
-
Kostenlose Installation. Kostenloser Test verfügbar.
- Bewertung
- 4,6 (319)
- Entwickler
- Shark Byte, Inc
Vorgestellte Bildergalerie
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Enthält unübersetzten Text
Sprachen
Englisch
Für diese App ist keine Übersetzung auf Deutsch vorhanden.
Kompatibel mit
- Shopify-Adminbereich
- ChatGPT
- Facebook Messenger
- LangShop
Kategorien
Nachrichten in Echtzeit
Automatisierte Antworten
Preisgestaltung
Wähle den Plan, der am besten zu deinem Unternehmen passt.
Free
Kostenlose Installation
$0.25 per ticket after first 10 tickets
Umfasst
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Standard
$40 / Monat
oder $400/Jahr mit einer Ersparnis von 17 %
$0.15 per ticket after first 500 tickets
Umfasst
- Everything in Free, plus:
- Helpdesk: 500 tickets/month
- All FAQ templates
- Knowledge Base: 100 Articles
- FAQ translations (up to 5)
- Unlimited Seats
- Unlimited FAQ articles
- AI Generation of FAQ articles
14-tägiger kostenloser Test
Advanced
$70 / Monat
oder $700/Jahr mit einer Ersparnis von 17 %
$0.12 per ticket after first 1000 tickets
Umfasst
- Everything in Standard, plus:
- Helpdesk: 1000 tickets/month
- Knowledge Base: Unlimited Articles
- Unlimited FAQ translations
- Prioritized support
14-tägiger kostenloser Test
Enterprise
$120 / Monat
oder $1,200/Jahr mit einer Ersparnis von 17 %
0.1 per ticket after first 2000 tickets
Umfasst
- Everything in Advanced, plus:
- Helpdesk: 2000 tickets/month
- Dedicated Account Manager
14-tägiger kostenloser Test
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Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt. Alle Preisoptionen anzeigen
Rezensionen (319)
Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.
BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.
The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.
Hi Mix-Ready team!
Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!
Best regards
HelpCenter team
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.
Hello creatisto !
Thank you very much for leaving such a positive review, it is much appreciated!
We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!
Best regrds
HelpCenter team
Support
App-Support wird von Shark Byte, Inc bereitgestellt.
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