SB: Helpdesk, Live Chat & FAQs
- Preços
-
Instalação gratuita. Avaliação gratuita disponível.
- Classificação
- 4,6 (316)
- Programador
- Shark Byte, Inc
Galeria de imagens em destaque
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Contém texto não traduzido
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Admin Shopify
- ChatGPT
- Facebook Messenger
- LangShop
Categorias
Automatização do fluxo de trabalho
Mensagens em tempo real
Respostas automatizadas
Preços
Escolha o plano que melhor se adequa ao negócio.
Free
Instalação gratuita
$0.25 per ticket after first 10 tickets
Funcionalidades
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / mês
ou $59.99/ano e poupe 17%
$0.16 per ticket after first 50 tickets
Funcionalidades
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Avaliação gratuita de 14 dia
Standard
$19.99 / mês
ou $199.99/ano e poupe 17%
$0.15 per ticket after first 300 tickets
Funcionalidades
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Avaliação gratuita de 14 dia
Advanced
$49.99 / mês
ou $498.96/ano e poupe 17%
$0.1 per ticket after first 1000 tickets
Funcionalidades
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
Avaliação gratuita de 14 dia
Contém texto não traduzido
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (316)
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app.
It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.
Kind regards,
HelpCenter team
Assistência
A assistência da app é prestada por Shark Byte, Inc.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Programador
Lançada
8 de dezembro de 2015 · Registo de alterações
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