MX: Helpdesk & Live Chat
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
- Prezzi
-
Gratis
- Valutazione
- 4,4 (10)
- Sviluppatore
- Mirasvit Ecommerce Solutions
Galleria immagini in evidenza
All-in-one inbox for email, live chat, and social messaging with automated support workflows.
Centralize all customer support in one inbox. Manage emails, live chat and Facebook, messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Contiene testo non tradotto
Lingue
Inglese. Tedesco. Francese. Spagnolo. Italiano. Portoghese (Brasile). Portoghese (Portogallo). Polacco. Cinese (semplificato). Cinese (tradizionale). Ceco. Olandese. Danese. norvegese. Turco. Coreano. indonesiano. Giapponesee Tailandese
Funziona con
- Pannello di controllo Shopify
Categorie
Automazione dei flussi di lavoro
Messaggistica in tempo reale
Risposte automatiche
Recensioni (10)
Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta.
Thank you for your feedback! We’re sorry for the confusion.
Instagram and WhatsApp integrations are temporarily unavailable while we’re improving our Meta integration. We’re working on a shared integration that will make connecting these channels much easier, without requiring customers to create and configure their own Meta app.
We understand your disappointment and appreciate your feedback. We hope to make these integrations available again soon.
I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly.
The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days.
Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.
Thank you so much for your wonderful review!
We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution.
Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team.
Thank you for your recommendation and for choosing HelpdeskMX.
Fantastic app & great customer service! We were looking for an app that has all enquiries in one place, and MX Helpdesk has exceeded expectations with its many features. Very happy!
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that MX Helpdesk has exceeded your expectations and that having all your enquiries in one place is making things easier for your team.
We truly appreciate your kind words about our customer service as well. It means a lot to us! ❤️
Thank you for choosing MX Helpdesk, we’re very happy to have you with us! 🙌
Assistenza
Assistenza per l’app fornita da Mirasvit Ecommerce Solutions.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
15 ottobre 2025
Accesso ai dati
Questa app deve accedere ai seguenti dati per funzionare con il tuo negozio. Scopri perché su informativa sulla privacy degli sviluppatori.
Visualizza dati clienti:
Dati sensibili, dati su dispositivo e attività
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Dati sensibili
Nome, indirizzo email, numero di telefono, indirizzo fisico
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Dati su dispositivo e attività
Geolocalizzazione, indirizzo IP, browser e sistema operativo
Visualizza dati di staff e collaboratori:
Proprietario del negozio
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Proprietario del negozio
Nome, indirizzo email, numero di telefono, indirizzo fisico
Visualizza dati del negozio:
Clienti, prodotti, ordini, Negozio online
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Visualizza clienti
Dati dei clienti
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Visualizza prodotti
Prodotti, collezioni
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Visualizza ordini
Bozze di ordini, tutta la cronologia degli ordini, resi
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Visualizza Negozio online
Tema
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