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We switched over about a year ago and really enjoy Gorgias! The AI agent has been amazing for our team, and it seems like they're continuing to make aggressive improvements to it. Would love to see other integrations with different shipping software. Right now, it doesn't connect to Ordoro, and if it did, that would increase our automation rate quite a bit.
Thank you so much for taking the time to leave us such a thoughtful review!
We’re thrilled to hear that Gorgias has been a great fit for your team over the past year and that the AI Agent has made a meaningful impact on your day-to-day support. It’s also great to know you’ve noticed the continuous improvements, we’re investing heavily in making AI even more capable, so feedback like yours is incredibly encouraging.
We also appreciate your suggestion about an Ordoro integration. We can absolutely see how that could help increase your automation rate, and we’ve shared your feedback with our Product team for consideration as we continue expanding our integration ecosystem.
Thank you again for your trust and support. We look forward to continuing to help your team deliver exceptional customer experiences!
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Thank you so much for your incredible review and for being with Gorgias for the past five years!
Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.
Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!
Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to work alongside the ai with voice and escalations. The integration with shopify and shipbob is what made the whole thing work for us
Thank you for sharing your experience, Kit-Cat Klock team!
It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for.
We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business.
Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.
Solid customer support, includes features we need, great options for adjustments.
Thank you so much for the great review!
We’re happy to hear that Gorgias provides the features and flexibility your team needs, and especially that our support team has been there when you need us.
Thanks for choosing Gorgias, we’re excited to keep supporting you!
Gorgias has been a game-changer. During peak periods, the AI Agent allowed us to exceed a 40% automation rate. It provides incredible support to users throughout their entire customer journey, effortlessly handling volume spikes. The best part? Our CSAT has remained consistently very high, proving that speed and quality can go hand in hand. Highly recommended!
Thank you for taking the time to share your experience!
We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.
It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.
Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
Gorgias has been super helpful in ensuring our customers are properly supported. I also appreciate the fact that Gorgias is open to innovation and feedback; this boosts our confidence in the tool.
Thank you for the wonderful review, Triquetra!
We're so glad Gorgias is helping you support your customers, and it means a lot that our openness to feedback builds that confidence — keep it coming! 😊
Great app and has made our CS life a lot easier. Not to mention a very responsive support team!
Thank you for the kind words!
We’re happy to hear that Gorgias has made your customer service operations easier and taken some of the complexity out of your team’s day-to-day work.
And a big thank you for the shoutout to our Support team. Being there when you need us is something we take great pride in.
Thanks for choosing Gorgias and for sharing your experience!
Definitely takes some setting up and configuring, and some close eye on how it performs, but it most certainly saves time for my team.
Generally, we get good feedback from customers, although, as with all things AI, some customers don't like it.
Very happy we've got this as an app on our site.
Thank you for taking the time to share your experience!
We’re delighted to hear that Gorgias is helping your team save valuable time and become more efficient. We understand that successful AI adoption requires thoughtful setup, ongoing optimization, and careful monitoring, so it’s especially rewarding to hear that the investment is paying off for your team.
It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that preferences can vary, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support.
Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re thrilled to hear that you’re happy to have Gorgias on your site, and we look forward to continuing to support your team as you grow!
The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!
Thank you for sharing your experience with Gorgias!
We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for.
It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do.
Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
The AI agent has been a game changer for us. It has done a fantastic job resolving tickets with accuracy and efficiency. I love how quickly customers are responded to. This feature alone makes the app well worth the minimal cost.
Thank you for taking the time to share your experience, Pine & Pepper!
We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for.
It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team.
Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!
