Reviews (20)
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Responsive customer service! Supporting team was helpful, appreciate their reply and recommendation in solving the problem.
Good and more convenient for customers. It would be great if it could be with Chinese version and more stable.
Thank you for your feedback! Our app is able to support both English and Chinese storefronts, and is able to display pickup addresses in English or Chinese. Please let us know how we can help, we hope to support your use case as best as we can!
Hong Kong online shop must have this app. Customer service is very responsive and very helpful.
Easy to use.
easy to setup and user friendly, it will be perfect if it can support my in-theme language switcher.
Thank you for your review! We currently support language switching if you use Langify or Weglot to translate your store. We hope to support more merchant use cases in the future, so please stay tuned for any updates :)
Your plugin is applied, but it keeps crashing and the options page isn't displaying correctly.（The technicians fixed it, and no problems have been found so far.）
Hi, we received your ticket at 14:16 and replied to it at 15:52 as follows. Please check your email spam box and see if our reply is there.
> I just tried your checkout flow and it worked fine as below. If the issue still happens to you, please send me a screen recording for further investigation.
非常遺憾 未能顯示順豐店舖位置導致工作量大增 有很多件因為地址不詳細退回，造成非常不便 而客服方面多次詢問都未能夠解決
Sorry for any inconvenience you've experienced. However, as I explained it to you multiple times, the root cause is that Shopify's cart permalink stops working on your store for a unknown reason but so far Shopify has not had a fix yet. I understand your frustration and we feel the same. We have followed up this issue diligently with you and Shopify staff via 20+ emails. We are so sad to find this unfair 2-star rating on our app, as this issue is not caused by us.
經常有客人投訴選了順豐後沒自動填寫順豐地址。
Not a good app.always make mistake.and no response for my email.never reply my question
Thanks for your comment. We checked our customer support system and found that we received your request at August 8 00:07 an replied you by email at August 8 14:36 (please see the quoted reply below). Not sure if you missed our email because it went to your spam box. Please email us at pickupoptions@wavecommerce.hk if you need further help.
> I tried your checkout flow and was able to get the selected pickup location filled in the checkout page (please see the screen cap below). However, I noticed that you haven't turned on address line 2 so that a part of the address is missing. Please go to Settings > Checkout > Address line 2 and set it to Optional.
Great service and follow-up and willing to solve the problems.
Great APP Great Customer Service,
The Technical Team contacted us very quickly and keep helping us follow up our case.
Thank you so much for the awesome solution.
Thanks so much for your review. We will continue working hard to support Hong Kong merchants!
this app very user friendly, and the most important thing is the support team of this app is very very responsible and helpful! Thank you!
