HumanTouch: Helpdesk & Chat

HumanTouch app is a very good app for Ai assistance and customer support that brings enail and live chat messages into my Shopify inbox. This makes it easier to manage inquiries without switching between different channels.

Having been in the D2C space for over a decade, I can say with confidence that this is the easiest to use and most well thought-out customer success platform I've used. For a mid-size brand, it does exactly what I need in a streamlined way that perfectly integrates with Shopify. I love that it allows me to leverage the power of AI without de-humanizing the experience for both me and my customers. Besides doing all of the basic customer support work you'd expect, I'm even using it to manage wholesale requests...not something I would have expected to use a platform like this for, but it's got that flexibility which is nice.

Human Touch is a great app that is easy to use and helps us manage our tickets. It has quick Shopify actions built into it, so if I need to issue a refund or edit an order I can do it with the click of a button. There are many more features included that we haven’t even touched yet. It feels like a one-stop app that integrates everything needed to run a Shopify store easily and efficiently.

The shared inbox offers a convenient way to keep conversations organized while managing customer inquiries. HumanTouch is a very good app, I recommend it!

HumanTouch has been a thoughtful addition to our workflow. Setup was straightforward, the platform is intuitive, and it's clear the team has built it around the realities of supporting customers. Excited to continue using it.

This app provides a useful balance between faster replies and maintaining control over customer communication.

HumanTouch makes customer support more organized by bringing email and live chat messages into one Shopify-native inbox. Having customer conversations in one place can make it easier to manage inquiries without constantly switching between different channels. The order details and ticket management features also make it a practical solution for Shopify stores.

I like the clean and straightforward design. It’s easier to navigate through customer conversations without feeling overwhelmed by too many options