HumanTouch: Helpdesk & Chat

Name: HumanTouch: Helpdesk & Chat
Brand: Human Touch Technologies Inc.
Rating: 5.0 (8 reviews)

Priser: Gratis abonnement tilgængeligt. Mulighed for gratis prøveperiode.
Bedømmelse: 5,0 (8)
Udvikler: Human Touch Technologies Inc.

Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust

We believe Customer Support should always have a HumanTouch. Our platform brings email, live chat & social into one Unified inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes.

Unified Inbox: Email, Chat & Social all in one place.
Live Chat: Respond to customers in real-time with real verified humans.
Transparent AI: verified human agents are supported by AI that learns your store
Knowledge Base: Easily publish self-serve articles to your knowledge base.
Automations & Saved Replies: Create selfserve options to decrease ticket volume.

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Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

Zapier

Kategorier

Helpdesk

Kanaler

Automatisering af workflows

Priser

Vælg det abonnement, der passer bedst til din virksomhed.

Basic Human

Gratis

Funktioner

Human2Human connection is always free
Free Chat Widget for your Storefront
Offline messages stored in your inbox
Up to 50 most recent conversations
1 Verified Human User

Human Enabled

$39 om måneden

0.20/Extra AI Assist

Funktioner

Up to 3 verified support agents
Up to 500 tickets/month
Unified inbox — email, chat, and social
Live Chat & Extended Shopify Actions
Up to 300 Hewie AI Assists/mth

14-dages gratis prøveperiode

Human Empowered

$99 om måneden

0.07/Extra AI Assist

Funktioner

Up to 10 Verified Support Agents
Up to 2,500 tickets/month
1,500 Hewie AI Assists Included
Advanced Routing & Automations
Performance Dashboard & CSAT Tracking
Plus Everything in Human Enabled

14-dages gratis prøveperiode

Human Unleashed

$299 om måneden

0.05/Extra AI Assist, 0.05c/ticket above 10,000

Funktioner

Unlimited Verified Support Agents
Up to 10,000 tickets/month, then 0.05c
Up to 5,000 Hewie AI Assists/mth
Dedicated Onboarding Specialist
Plus Everything in Human Empowered

14-dages gratis prøveperiode

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Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

Anmeldelser (8)

Samlet bedømmelse

Antal pr. bedømmelsesniveau

100 % af bedømmelserne er på 5 stjerner
8
0 % af bedømmelserne er på 4 stjerner
0 % af bedømmelserne er på 3 stjerner
0 % af bedømmelserne er på 2 stjerner
0 % af bedømmelserne er på 1 stjerner

Alle anmeldelser

20. oktober 2026

HumanTouch app is a very good app for Ai assistance and customer support that brings enail and live chat messages into my Shopify inbox. This makes it easier to manage inquiries without switching between different channels.

NOVA GLOW

Jamaica

5 dage bruger appen

3. august 2026

Having been in the D2C space for over a decade, I can say with confidence that this is the easiest to use and most well thought-out customer success platform I've used. For a mid-size brand, it does exactly what I need in a streamlined way that perfectly integrates with Shopify. I love that it allows me to leverage the power of AI without de-humanizing the experience for both me and my customers. Besides doing all of the basic customer support work you'd expect, I'm even using it to manage wholesale requests...not something I would have expected to use a platform like this for, but it's got that flexibility which is nice.

Olauto

USA

27 dage bruger appen

20. juli 2026

Human Touch is a great app that is easy to use and helps us manage our tickets. It has quick Shopify actions built into it, so if I need to issue a refund or edit an order I can do it with the click of a button. There are many more features included that we haven’t even touched yet. It feels like a one-stop app that integrates everything needed to run a Shopify store easily and efficiently.

Soapworks CA

Canada

12 dage bruger appen