HyperSKU – POD & Dropshipping

This has been one of the worst experiences I have ever had with a fulfillment company. I have been in this business for over six years, and I was genuinely excited to give HyperSKU a try, but unfortunately, my first experience has been extremely disappointing.

A tracking number was added to my order, yet seven days passed with absolutely no movement or update. I had to reach out myself to ask what was happening. Only then was I told by the agent that they had discovered the item was oversized and that I would need to pay an additional $24 on top of the $78.35 I had already paid.

This is completely unacceptable. How can an additional shipping charge be added seven days after I already paid the quoted fulfillment and shipping cost? I had already charged my customer based on the cost provided to me, so I cannot simply go back to my customer a week later and increase their shipping charge because HyperSKU miscalculated the cost.

What concerns me even more is the lack of communication. If I had not contacted the agent myself, when would I have been informed that there was an issue with the shipment?

As a business owner, I need a fulfillment partner I can rely on for accurate pricing, timely shipping, and proactive communication. Unfortunately, this experience has failed on all three.

Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best.

Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone.

Edit: no variants mapping and severely unfreindly and unhelpful service.

A lot of technical issues .

**Good app, easy to use.**

I don't recommend it! The service was a disaster, and when you need help, you have to beg them to assist you... They caused us to lose a lot of customers and money.

I was looking for apps with POD and also Dropshipping. Since the beginning of August, I wrote several emails asking whether they offered musical products and which ones had warehouses in Europe or faster delivery mechanisms. However, the only reply I received was that I should install the app myself, search for the products, and check them one by one.

So, I installed the app on August 14th. On that very same day, I verified that the product prices were the same—or even higher—than the prices these same merchants were selling directly to end customers in Europe. In other words, a producer was directly competing with the retailer. This is called unfair competition and should not be allowed on Shopify.

I come from a family of entrepreneurs, going back to my great-grandfather. People who traded internationally. My father planned and built one of the country’s largest chemical industries, and he always had different prices for end consumers and retailers—sometimes as low as 1% of the retail price. Everyone benefited. He sold to retailers almost at cost price. For example, he could sell a product at €0.01/liter, and then retailers (all of them) would sell to end consumers at €50/liter. Everyone had their role. Each person did what they knew best.

When someone wants to capture everything for themselves, besides being legally considered “unfair competition,” it is simply unethical. In my opinion, such an app should not be on a platform alongside other sellers. Shopify should evaluate what is best for the sellers, always aiming at the greater good, for society, for healthy balance.

I also learned this from my mother. Once, I asked her why she never shopped at the same place (supermarket or elsewhere), and she answered: “To distribute the money among everyone.” That is the role, above all, of people who are truly rich—in spirit.

Although I immediately uninstalled the app, I later saw in my bank statement that they still charged me. I also received an email with a “shady business offer,” giving me two options where they would not refund my money, but instead tried to push me into continuing business with them. I am not interested—neither now nor ever. People without honor do not deserve trust. I only lose €100 once.

Perhaps this is the very reason why TEMU cannot establish itself in the market: lack of trust. My mistake was installing an app that claimed to represent the strongest Chinese companies. I believe they are as much retailers as I am on Shopify. Therefore, I also believe that their only goal is to profit from the app fees, not to actually do business.