Reviews (5,802)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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i love this app. this app help me to get more order. This functions of this app, which I did not get from others.
A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust
It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.
Hi, there. Thanks so much for leaving a review for Shopify Inbox! We're happy to hear it's helping you communicate with your customers! Your suggestion regarding customizing where the the chat can be located on your website is a fantastic idea! I will bring that feedback to our Product Team so they can look into bringing this functionality to live. In the meantime, you may be able to hire a Shopify Expert to edit your theme coding so you can move your Inbox window into the desired location. You can look through the list of potential Experts at the following link: https://bit.ly/3HkZ0R4. Thanks again for leaving a review for us! -Imogen, Shopify Support
This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.
The ONLY APP I pay for in our 16 year old online shop, it's a fantastic app and easy to log in and be active or offline, you can even message all the ones you missed while sleeping right from the chat screen, on any computer you have or phone. The people who ask questions are interested in buying, this gives you the opp to guide them to the checkout full of answers to their questions. Best App ever!
notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats
Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate your suggestions and I'll be sure to pass your comments on to our development team. -Victor, Shopify Support
better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.
Excellent!...we use it everyday, helps us to talk to customers and answer their queries straightaway
Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.
I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.
