Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a fast, professional way to handle customer support that improves the shopping experience and boosts conversions. They like the clean, intuitive interface, deep Shopify integration, and reliable notifications. Real-time chat with rich customer context and organized histories helps manage multiple conversations. The AI agent is praised for accurate, brand‑aligned answers that cut repetitive work, with some calling it a must‑have compared to similar apps.
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Being able to respond immediately to a customers questions ensures that we capture the sales and makes the customers feel confident in shopping with us
We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.
efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers
Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at inbox@shopify.com and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support
Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online.
Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app
Hi, there! Thank you for taking the time and sharing this feedback with us. We're delighted to hear that our app is working well for you! We also appreciate the suggestions on having more control over the notifications and we'd be happy to pass this along to our development team. Cheers! -Elias, Shopify Support
Just recently started using the chat feature, I like how its fast and efficient way to connect with customers whereas they were sending us emails. Easier to communicate via a real time chat.
I use the app to reply to message. I like getting the notifications when I have a message. I do not like that I have to hold the swift key to go to a second live in a message because when I hit enter, it automatically sends the message.
Thank you for taking the time and sharing this feedback with us! We're happy to hear that you like getting the notifications and using our app to reply to customers. We can also see why having to hold the shift button in order to create a new line is causing some problems, and we'd be happy to share your feedback with our development team. Cheers! -Elias, Shopify Support
It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.
Thank you for taking the time to leave your feedback here. I can definitely see how convenient it would be to have the app auto-log you in if you are logged into the Shopify app as well. I'll be sure to pass this on as a feature request for you. Cheers! - Brie, Shopify Support
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
It seems to be a really good way to engage with customers and I love the fact that if you miss their question, you can actually email an answer to them.
I love it because I can do it with my mobile phone and have it on my desktop.
Saved five sales the first day.
