Shopify Inbox

Newest update caused many issues. Chat for customers won't load all the time when pressed on it for mobile. Now shows a product recommendation on chat and it seems like it is the only and same for everyone. This product recommendation doesn't help those that have landing pages as it can pull customers away from what they are reading and be distracting. Since it is recommending the same products for everyone, it becomes useless for those that are not interested in that product causing a disconnect.

Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us

Works well for us to date. Easy to set up and configure.

Would prefer if it was styled so you do not have to scroll-up to read instant answers though.

It is extremely helpful to have the Shopify Inbox available to our customers, and we love getting the notification that we have a message from a customer. Sending them a response back is super easy too! Thank you Shopify!!! We are customers for life and couldn't run our dog supply business without the Shopify app!

Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.

Seamlessly works within the Shopify system, and the "instant answers" are helpful to customers on off hours to facilitate self-service.

Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy

Inbox has grown over the years, and now is a fully functioning way of communicating with customers. Plus it has a location function in the customer profile section, so you can tell if you're dealing with scammers

Simple, if a little limited, but a great tool. Now, just add email support and we're set ;)