Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey.
It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.
Hi Silken Twine,
Thanks so much for your feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. We will be working on allowing customization of the greeting message and on providing an offline message option. Thanks for your patience in the meantime!
Best,
Ellen
I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.
We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field.
Need some better option for positioning. or create documentation on how to fix issues like this
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
The widget is not optimized for Safari browser. Almost on all iPhones and MacBooks using Safari browser the white chat widget is not centered. And when opening it in Safari browser MacBook, after refreshing the page, the widget never shows up.
Hello FixProvider -
Thank you for your feedback and letting us know about the problems you were seeing in Safari. We have fixed the centering issue as well as the problem that prevented the widget from showing up after a page refresh. You should see those working properly now.
All the best,
Ellen
Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger.
My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left.
I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.
Hello NebraskaBison.com,
Thanks for taking the time to write a review, we appreciate your feedback.
We have released an update to Ping (v 1.7.3) that fixes the issue that was causing the app to occasionally crash when trying to respond to messages. If your app does not automatically update, please be sure to update to version 1.7.3 of Ping to resolve the crashing.
Our apologies for any frustration this caused you.
i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!
I am moving back to Tidio
Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.
It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.
