Reviews (5,805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.
Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you.
All the best,
Veronica N.
Ping Support
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time.
However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-)
Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products!
All the best,
Veronica N.
Ping Support
I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)
****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ****
Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future.
I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features.
All the best,
Veronica N.
Ping Support
Good concept, too raw, more frequent updates are necessary.
I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.
Hello Oxygen Powered, thanks so much for your honest feedback and review. All your points are great and some of them we are already working on to release in the future ;-)
If you keep the app updated, these improvements will be heading your way. Our apologies for the current frustrations, and feedback from merchants like you are what help us to improve. Thank you again!
If you have any issues or further questions, feel free to contact us directly, our email is ping@shopify.com.
Warmest regards,
Veronica N.
Ping Support
Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.
Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done.
Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you!
Warmest regards,
Veronica N.
Ping Support
Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.
Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales!
Warmest regards,
Veronica N.
Ping Support
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!
Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.
We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.
Feel free to contact us if you have further questions. Our email is ping@shopify.com.
Thanks again and hope to see you back!
Warm regards,
Veronica N.
Ping Support
Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com
Hello TruestYou, thank you very much for your feedback and review! You are correct, we will be releasing more features soon to help with running your store.
If you have any questions, don't hesitate to contact us directly at ping@shopify.com.
Best regards,
Veronica N.
Senior Support Specialist - Ping
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review!
Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.
Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.
If you have further feedback, questions or concerns, get in touch with us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!
Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done!
We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you ever have any questions, concerns or more feedback, contact us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
