Reviews (127)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for showcasing Instagram content on storefronts and making posts shoppable. They like tagging products and variants so customers can add items to cart directly from galleries, which helps conversions. The galleries are flexible, clean, and mobile‑friendly, with quick setup and easy theme integration. Many say the free plan is sufficient and praise support as fast, proactive, and highly accommodating with customizations and issue resolution.

June 26, 2020

I just installed this app - on my own, no help needed. Tattu in customer servic answered all of my questions so I understood the basic idea of the app and it sounds like a helpful thing for a site to have. It is easy to create the galleries - I haven't tagged my products yet, but if it is as easy to do that as installation has been then this should be a great app!

Shoes 'N' More
United States
1 day using the app
February 14, 2020

I am very happy with Shop Instagram & UGC. The very helpful Tattu Kachieva in support was able to help me integrate my IG feed and imbed it on my home page as well as set up my IG shoppable page. I probably could have figured it out myself but I certainly appreciated the quick help. My theme is through Out of the Sandbox and they have tested all of their themes to make sure that they work with UGC. So far so good!

Jane Bartel Jewelry
United States
About 7 hours using the app
May 25, 2020

I've tested a lot of Instagram integration apps prior to this, and none of them compared to this one. It's very customizable and has easy integration to the website. I love that you can show the tagged instagram posts on the product page as well.

The customer service has gone above and beyond, specifically Tattu. I've asked for a lot of help customizing the look to the website, and she always delivers! I would highly recommend to others.

Nejim
Canada
27 days using the app
June 21, 2017

We're super impressed with the Shoppable Instagram app and the developer's outstanding customer service! We wanted a way to showcase our instagram photos on our website. Not only can we show our photos, but customers can also shop for our products by clicking on the photos. Nice! We didn't know how to embed the app on our site, so we sent an email request to the developer and he helped us out immediately. We couldn't be happier with the results.

Dark Elf Dice
United States
1 day using the app
Edited August 5, 2017

The team behind this is amazing. They're incredibly responsive to questions and feedback. The user interface is very easy to manage and maintain. I've tested several other instagram shoppable apps and this is by far one of the best apps out there, particularly because of the ability to create galleries with specific hashtags so this is handy for companies that have distinct product lines or want to get creative with promoting products. I'm confident this app will only get better.

Bakline Rugby
United States
13 days using the app
April 21, 2020

We needed to find an alternative solution when Instagram made changes to their API so we couldn't use the built-in Instagram section anymore. We are a dog harness and apparel company so showing off life photos of our products via Instagram is important to us. We use Out of the Sandbox theme and they suggested Shop Instagram. The customer support team in particular "Tattu" is super friendly and easy to communicate. There's not much back and forth as she tries to resolve your issue in one shot. Great customer service will always win my support. Highly recommend it.

Gooby
United States
2 months using the app
February 10, 2021

This app can help you to achieve some cool stuff. We are using it to promote our paintings, especially to showcase combinaison as to help clients taking their decisions. We create an menu item with a link to the page and clients like the fact that can just click on the tag and buy..like on IG but without exiting the website. On an admin side, I like you can configure the app to auto publish everything or only tagged products. In our case, we only want to publish pictures of our IG that show 2 products or more together and it is very easy to manage. The support is also very efficient. They helped with he design of the page but also to tweak some text . The app is flexible and you can translate all text without paying any extra.

Eyefood Factory France
France
5 months using the app
Growave replied February 11, 2021

Dear team at Eyefood Factory France, we are incredibly grateful that you took the time out to leave us this lovely review! 😇

It is beyond pleasing to see how our Shoppable Instagram app is helping you to promote your beautiful paintings. 😍 A separate page with your Instagram gallery indeed makes it a lot easier for your customers to find items they saw on your Instagram, and purchase them just within a few clicks. ✨

We are so thrilled that you are taking the most out of our app and find it flexible & very easy to manage. In any cases, we’re always there and ready to assist you!

Thank you, once again for your kind words. We look forward to serving you again.💖

January 27, 2023

Unbelievably unethical and fraudulent business practices. We signed up for the app last year (It was a different logo with a different title). It was $4.99/month, as it is still advertised in the app store. We looked at our bill this month and realized we had been charged $49/month for the last few months! When I chatted with the app developers about this claim they said we upgraded the account to a new level in June and that they can't do anything about it since they cannot access our billing account. We have 2 instagram galleries, why would we have ever upgraded our account? The answer is we did not. It seems this app was acquired and they just put the current users in new plans without any warning or approval. Now we are out $150 dollars for an app that was supposed to be $15 for that same time period.

SKORDO
United States
10 months using the app
Growave replied April 18, 2023

Hi team at SKORDO,

Please accept our apologies for such a negative experience with our app. And I hope that I can change your mind in a better way! 🙏🏻

Please let me note that recently we launched our new interface for the app dashboard and after that, we changed our pricing plan for the Instagram app and now we have only one Pro plan for $4.95.
However, we're not able to change the plan instead of you and we don't have any permission to do that. Since it can be done only by the owner of the store.

I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know!

Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻

Sincerely,
Head of Support Department

Edited April 10, 2020

I have used this app since 2017. Yes , there are glitches here and there from time to time but not to worry at all because their customer service and support is the best I have experience so far! . They reply to me immediately and fix the problem immediately. And very recently ,I encounter a problem with my site ( and turned out it was not caused by this app), I was back and forth with Shopify guru for a week whom both refers me to my theme developer (Out of Sandbox). And it took my theme developer (Out of Sandbox) 1 week to reply to me, and they didn't even try to fix my site or look into the problem thoroughly, instead they ask me to contact Growave because they assume the problem was caused by Growave. I contacted Growave via email and they fix my site problem within 1 hour, and explained to me what caused the problem which could be caused by other new apps that I have recently installed. In conclusion, Growave customer service is awesome! I am not a techie person, so having a very reliable customer support is crucial for me. I am a very happy customer !

Kura Jewellery
Hong Kong SAR
Almost 3 years using the app
October 6, 2017

great app/great service! Eldar was very responsive to my questions.

Ecojotstore
Canada
About 1 month using the app