Reviews (349)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, beginner‑friendly way to build professional Shopify stores and landing pages without coding or developers. They highlight fast setup, high design freedom similar to Framer, strong AI that builds from brand inputs, and robust features like metafields, templates, and multi‑market support. Many praise the large template library, smooth integrations, frequent improvements, and “world‑class” live chat support that helps troubleshoot directly in their stores.

June 28, 2024

Great support experience! Congratulations Instant team!

Foster Alchemy
Brazil
25 days using the app
May 2, 2024

They helped us migrate over from another competitor and have been a pelasure to work with! Only great things to say

Peace Collective
Canada
3 months using the app
March 21, 2024

My experience with Instant has been outstanding. Its user-friendly interface and extensive template selection made it easy for me to create a stunning website effortlessly. The seamless integration with Shopify simplified the process of transferring pages to our online store. I've been impressed by the frequent addition of new features, keeping the platform fresh and innovative. The responsive support team has been incredibly helpful whenever I've had questions. Overall, Instant is the perfect choice for anyone looking to create a professional website with ease and efficiency.

Bols
Netherlands
6 months using the app
October 31, 2025

Instant provides hands-down THE best customer service of any Shopify app I've ever used. And, they've provided that excellent service for over a year on the multiple websites I've published using their service.

Instant is constantly releasing new features.

Instant training is fantastic.

The platform is intuitive.

In my opinion, Instant is a must-have no-code website creation tool. I can't imagine building a site without it.

madkind
Canada
2 months using the app
March 30, 2026

Never installed it, they took money from my card. I desinstalled, it still taking money. I have to delete my entire shop to be free from them

Valentine Lambert
Switzerland
26 days using the app
Instant Commerce B.V. replied June 12, 2026

Hi, we're sorry for the frustration and want to help. Please reach out to support@instant.so.

To clarify: all app billing is handled directly by Shopify, not by us. We can't subscribe, charge, or unsubscribe anyone ourselves. Only the store owner or a staff member with sufficient permissions can start a subscription, and Shopify requires them to approve the charge first.
We can see the app was installed and active at one point, and the subscription has since ended, so no further charges should occur. This was likely an accidental install. Contact us, and we'll make sure it's fully resolved.

September 1, 2026

The support team is really helpful was trying to figure out an issue that took me hours and they figured out in seconds.

GlowLab
United States
About 1 month using the app
June 15, 2026

I really like it for now. Simple but still a lottt of options for customization so not that simple too. I recommand. Good customer support too.

DateNUp
United States
About 1 month using the app
April 23, 2026

I’ve had a really great experience using Instant AI Page Builder. The customer service is fantastic, quick to respond and actually helpful when you need things resolved.

The pages themselves come out clean, professional, and visually appealing. There’s a lot of flexibility with the editing options, so you can easily customize everything to match your brand and style.

One of the standout features is the AI assistant. It makes building sections much faster and takes a lot of the guesswork out of design and layout. Overall, it’s a powerful tool that’s easy to use and delivers high-quality results.

NoviHaven
New Zealand
3 days using the app
March 18, 2026

I really like this app, I was able to give my product pages a fresh new professional look. There's so many tools, I'm sure I am only scratching the surface, but support has been great for any questions I have. There's also lots of videos and documents to help you along the way.

House Of BEJT
United States
About 18 hours using the app
Edited November 10, 2025

The best support experience I’ve ever had — period.

I can’t even begin to explain how good Neha is. She didn’t just “help me” — she partnered with me. Every single question, she handled with calm precision and genuine care. Even when I got stuck trying to replicate an effect from another brand, she went above and beyond — experimenting live, building it step-by-step inside my design, and actually finishing the layout herself when I couldn’t.

Neha’s attention to detail, patience, and creative problem-solving were unreal. She didn’t rush anything, she made sure every pixel looked perfect, and she explained every step clearly so I learned as we went. The final result looks like something straight out of a high-end brand’s website.

If every company had a Neha, support tickets wouldn’t feel like “support” — they’d feel like collaboration. Neha isn’t just good at her job — she’s world-class.

Thank you, Neha — you’ve set the gold standard.

Nexto0l
United Kingdom
2 months using the app