Intuitive Shipping

Intuitive Shipping

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Reviews (493)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    482
  • 1% of ratings are 4 stars
    6
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    2
  • 0% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.

Edited March 18, 2025

I was excited when this app first launched because of its smart boxing algorithm and competitive pricing. At the time, I could even access USPS commercial rates through the app without needing my own USPS account, which was a huge plus.

However, I always struggled with setting manual rate discounts to mimic Shopify Shipping Rates for my customers. Since I'm not a shipping expert or an API, the rates were often inaccurate—sometimes significantly off by more than a few dollars. This either led to losses on my end or overcharging customers, which hurt my business. Applying for my own courier accounts wasn’t a great option either, as I couldn’t secure the same discounts offered by Shopify Shipping or ShipStation.

When Intuitive Shipping introduced ShipStation integration, allowing me to pull live rates using its dimensional weight algorithm, I was thrilled! Unfortunately, I’m now facing an issue with the integration, and neither ShipStation nor Intuitive Shipping seems able to resolve it. Each points to the other as the potential source of the problem, leaving me stuck despite following all troubleshooting steps provided by both.

When I inquired about disabling the app and receiving a pro-rated refund due to the rate issues, I was told that it wasn’t an option and again that I could just connect my personal courier accounts. It feels unfair to expect me to revert to estimating shipping costs manually when one of the main reasons I stuck with Intuitive Shipping was the ShipStation integration. While I understand policies, I believe better support and flexibility should be offered in cases like this.

Love Serve Remember Shop
United States
About 5 years using the app
Intuitive Shipping Inc replied May 16, 2023

Thank you for your feedback, we genuinely appreciate your transparency and the insights you’ve shared.

We’re sorry for the frustration you experienced with the third-party integration. The root cause ultimately turned out to be a relatively simple fix within your ShipStation account settings. One that could have been resolved much sooner had their support team conducted a more thorough investigation. Throughout the process, our team at Intuitive Shipping advocated tirelessly on your behalf and we’re relieved to see the issue is now resolved.

Upon reviewing our communications, we did not find a direct refund request submitted to Intuitive Shipping. However, in recognition of the inconvenience caused by the lack of support from the integration partner, we were happy to issue an app credit to your account.

Warm regards,

Adriann

Operations Manager