Jotform AI Chatbot ‑ Live Chat

Jotform AI Chatbot ‑ Live Chat

Reviews (36)

Overall rating
3.9
Counts per rating level
  • 69% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
May 24, 2025

It was very easy to setup, it is user friendly and is a very responsive AI agent.

The Beautree
United Kingdom
37 minutes using the app
Jotform Inc. replied May 26, 2025

Hi The Beautree,
Thanks a lot for your positive words. We're happy you find our AI Agent app intuitive and that you're enjoying how responsive and user-friendly the AI Agent is. We appreciate you being part of the journey.
Let us know if you have any questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

December 7, 2025

Need support and it lags a lot

BBD GIFTS
India
About 10 hours using the app
Jotform Inc. replied December 8, 2025

Hi BBD GIFTS,
Thanks for your feedback. Can you explain a bit more about the issue so we'll get a clear idea of what's happening? You can reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

October 12, 2025

perfect for online business

Sofa Covers
Pakistan
25 minutes using the app
Jotform Inc. replied October 13, 2025

Hi Sofa Covers,
Thanks for sharing your positive feedback on using Jotform AI Chatbot app for your Shopify Store. We appreciate it.
If you have any questions or suggestions, feel free to let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.

October 7, 2025

It's an amazing app

EZ Elements
Canada
28 days using the app
Jotform Inc. replied October 9, 2025

Hi EZ Elements,
Thanks for your great review. We’re glad to know you’re enjoying our app and having a positive experience using it.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

September 13, 2025

Seamless Integration

Zyu
Singapore
3 days using the app
Jotform Inc. replied September 15, 2025

Hi Zyu,
Thanks for your excellent review. We’re glad to hear that integrating our app with your Shopify store was seamless.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

September 2, 2025

Super customizable. Best app Ive used so far, period

The Disciple Daily
United States
1 day using the app
Jotform Inc. replied September 2, 2025

Hi The Disciple Daily,
That’s great to hear! We’re glad you’re loving the app and enjoying the customization. Thanks for sharing your experience.
If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

May 26, 2025

excellent app, great ai chat features

Vibe Home
United Kingdom
16 minutes using the app
Jotform Inc. replied May 27, 2025

Hi Vibe Home,
Thanks for your great feedback. We’re happy to hear you’re enjoying our AI Agents feature.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

May 23, 2025

The chatbot was very easy to use and customize. It come up with default configuration that help up deploy the chatbot quickly

FARMISTORE
France
31 minutes using the app
Jotform Inc. replied May 26, 2025

Hi FARMISTORE,
Thanks for rating our app 5-stars. We're glad to hear the setup was smooth for you and that the default settings helped you get up and running fast.
If you ever need help or if you have any questions, feel free to let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

July 2, 2025

Really easy to set up, easy to train and very helpful to our customers. Definitely 5 Stars!

Die Stadtgärtner
Germany
About 1 month using the app
Jotform Inc. replied July 3, 2025

Hi Die Stadtgärtner,
Thanks for your 5-star review. We’re thrilled to hear that you find our Shopify AI Agent easy to set up and helpful for your customers. Your feedback means a lot to us.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

October 14, 2025

Sadly, there’s no real support available. We’ve been trying to reach someone since yesterday with no response. The chatbot doesn’t integrate properly with the 17Track app — the tracking link leads to a 404 error (tested in preview, not live). The bot also asks users to contact support too often, even for simple questions that could be fixed with better training.

You have to upgrade and pay to train the bot properly, which doesn’t make sense — we should be able to test and refine it first, then pay once we know it performs well. We won’t pay for something without knowing how accurate or helpful it can actually become.

Canvas by Numbers
United States
About 23 hours using the app