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Definitivamente é uma enganação.
Obrigado por trazer suas preocupações à nossa atenção. Pedimos sinceras desculpas por qualquer frustração e inconveniente que você tenha experimentado.
Saiba que valorizamos seu feedback e estamos aqui para ajudá-lo a resolver esse problema. Gostaríamos de investigar mais detalhadamente o seu caso e trabalhar para chegar a uma resolução satisfatória, incluindo a análise de quaisquer cobranças e a discussão de um possível reembolso, se aplicável.
Você poderia nos fornecer seus dados de contato ou entrar em contato diretamente com nossa equipe de suporte em support@jubilee.beauty? Nosso objetivo é resolver isso prontamente e restaurar sua confiança em nosso serviço.
I do not recommend this app. The search function is very limited and the site is glitchy. They do not have products to meet my needs. They have high minimum orders on the good stuff like lipstick.
We're truly sorry to hear about your experience. Allow us to make this right! One of our associates has reached out to you via email to sort any unresolved issues. Thank you!
The app seems fine enough. I wouldn't normally rate the app, because it is just not a fit for what I need, but I need to leave a review about how ridiculous the cancellation process is. You should not need to fill out a survey, create a password, enter the password, enter a special code, then "confirm cancellation" multiple times in order to cancel a free trial that requires a CC.
Thank you for sharing your thoughts. While we're glad you find the app fine overall, we’re sorry to hear about your frustration with the cancellation process. Feedback like yours is invaluable in helping us improve. We'll make sure to pass this along to our team for review. Our team has already reached out to you to sort any issues. Thank you!
the fact that you HAVE to give them your credit card information just to look at what products they offer ( and there aren't that many of them) is ridiculous. Then when you try to unsubscribe, it is a 5 to 10 minute process with tons of popups, being asked over and over if you are sure you want to cancel, being required to imput your password twice and type CONFIRM as well as telling them exactly why you are cancelling. It is unnecessarilly hard which makes it seem like the business is trying to use some shady tactics. It was a bad experience. I only wanted to look at the product catalog and i got charged $1.99 from JUBILEE DROPSHIP for that.
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at support@felex.co, and we’ll do our best to resolve the issue.
We initially found this app to be full of glitches, especially when first installed. Moreover, it forces users to choose a plan before they can fully explore its features, which I find rather shady. The app advertises a free plan, but it doesn't seem to be accessible during the setup process and won't let you go further without plan.
Thank you for your feedback. I have reached out to you via email to resolve your concern.
Please reach back to us so we can help you with this.
I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle...PLEASE STOP IT!!!
Initial review:
I strongly advise against using the Jubilee.beauty Shopify App. Our experience with their service has been nothing short of frustrating and disappointing.
We initially signed up for their free trial to test the app’s features. However, even after confirming with their attendant Rochelle via chat that the trial was canceled, they continued to charge my credit card. Despite multiple attempts to contact them, we received no response whatsoever.
This demonstrates a clear lack of integrity and extremely poor customer service. They not only failed to honor the cancellation but also ignored our subsequent inquiries. If you value your time and money, avoid Jubilee.beauty Shopify App at all costs. There are plenty of other options available that provide reliable service and respect their customers.
Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.
Too expensive. More expensive than Mac and Nars. Would not recommend.
Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to provide your honest opinion.
We understand your concerns about the pricing of our products. Our goal is to offer high-quality items that provide value and satisfaction to our customers. While we strive to maintain competitive pricing, we also focus on using premium ingredients and innovative formulations.We hope you might reconsider and give us another chance in the future. If you have any further suggestions or specific concerns, please feel free to reach out to us directly. We are always here to listen and improve.
I would love to give you a discount. Feel free to reach out to me at support@jubilee.beauty
Seems easy and worth giving a try! Love that you can try samples at discount of your own branded products!
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you find our site easy to navigate. We strive to provide a seamless shopping experience and high-quality products that meet our customers' needs. Your positive comments reassure us that we are on the right track.
Love it, easy and effective process to use. I’m still discovering what it all entails, but I love it so far
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our service. Your positive feedback means the world to us and motivates our team to continue delivering the best experience possible.
App seems to be well put together. I can’t wait to give it a try. Hopefully it is as great as it seems.
Thank you so much for your feedback! I'll be happy to answer all your questions and help you achieve the success with your own brand.
-Rochelle
