Reviews (669)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for growing email/SMS lists and boosting conversions and AOV, with some calling it a game changer that pays for itself. They highlight powerful targeting and personalization, rich popup and banner options, A/B testing, and strong integrations. Many long‑term merchants praise the deep customization, valuable onboarding and managed services, and exceptional, hands‑on support, noting the free tier still drives meaningful results.

December 8, 2017

We're new to Shopify, so I am just testing it out. Lots of powerful editing features and control. I'd consider the small test we are doing with a cart abandonment discount is working - but I am still learning how to best use the app and best monitor the incoming data.

Banjo Brothers
United States
17 days using the app
October 10, 2017

Great App! There is a learning curve but once you get familiar with all the features it is easy to navigate. Used the help section to navigate some functions and learning how to add background images on overlay took a little effort. These are small things compared to the benefits you get using it. Highly Recommend.

Kindersuite
United States
4 days using the app
December 22, 2017

Lots of options to work with in both design and rules. However, there's one downside: the editor could be a lot more inuitive and optimised, it's pretty difficult to start from scratch so you're almost forced to use a template and there's not too many of those. The app is worth it, but it's not a "1-2-3-done" kinda app.

Planetgoku
Netherlands
6 months using the app
August 11, 2017

I give this app a 5-star rating. When learning and being introduced to the app, it appeared and still appears to be overwhelming. However, considering I am still getting acclimated I find it to become a bit more user friendly. I will say that I like the features and various options that can be combined. It works out perfectly for the promotion I am offering new visitors that come to my site.

24 Karat Body Bath Essentials
United States
3 months using the app
March 25, 2013

The JUSTUNO app is worth its weight in gold. We've saw our conversion rates soar once it was installed. We've played around with different offers and features; and are never disappointed. It's quick and easy. I've emailed customer service with questions or additional features and get a fast, well thought out response. Set it up-- you'll have it working in a few minutes-- then sit back and watch the sales convent.

orglamix mineral makeup
United States
Edited January 15, 2020

We love the app. It does take time to learn and get it right, and sometimes I actually don't get it. It says somewhere that support is available only on the paid version, but I sent an email anyway and received outstanding support. Fast, detailed, and the support person even created some options on my popups and sent me a video showing what they do. I know this is a robust app and we look forward to growing our store and using justuno even more.

Sauipe
United States
About 2 years using the app
Justuno replied January 15, 2020

Thank you so much!

March 29, 2013

I couldn't be happier with Justuno. It does just what it says it will: converts visitors into fans you can stay in touch with (it also helps reduce shopping cart abandonment). It's a great app, but here's the real reason I'm writing this review: I had some trouble setting the app up and the Justuno team members went out of their way to ensure that it displayed and functioned correctly. Erik, Travis, and Corey just couldn't be more helpful (I'm sure there are other folks who are just as great, but those are the three people I spoke with).

Great app, great support. What more could you want?

ProofreadingServices.com
United States
October 5, 2018

This has been slowing our site down to a 7 second load time. I will be pausing use until they figure that out.

Abella Eyewear
Canada
2 months using the app
July 23, 2013

This app is easy to install and configure and works as advertised. I find it reasonably priced, but if you want to customize exactly how the pop up appears (visually, in terms of timing, and targeting specific audiences) then you really pay a premium - something a small fossil and mineral shop like mine cannot yet afford.

Fossil Realm
Canada
August 12, 2020

This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!

Alieva
United States
4 months using the app