Keepers — Returns & Exchanges

A branded returns portal and one board to approve, refund or record exchanges on the real order.

Customers start a return themselves: they look up their order with the order number and email, pick the items and ask for a refund or an exchange. Your return window, return reasons and final-sale tags decide what is eligible. Every request lands on one board, where you approve, reject, refund to the original payment through Shopify, or record an exchange that you then send from Shopify. Keep-the-item refunds let low-value returns skip return shipping, under a value limit you set.

• Branded portal where customers look up their order and start a return
• Return windows, reasons and final-sale tags decide what can come back
• Approve, reject or refund to the original payment from one board
• Keep-the-item refunds for low-value items, under a limit you set
• Record exchanges, then send the replacement from your Shopify admin