Key Product Options, Variants
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Reviews (36)
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We are long time Bold, then SC Product Options app users (by this same company). When I was concerned about the migration to this, their new app, they gave me the white-glove-treatment. They took care of each detail and worked out any issue very quickly. Their support is quick and very capable. Since this kind of app is crucial to our store, I'm thankful for such a stellar team behind the app. Thanks Ahmed Piric and team for always being there when I need you!
Thank you so much for your wonderful review! We truly appreciate your loyalty as a long-time user and are thrilled to hear about your positive experience with our support team during your migration to our new app. It’s great to know that you felt well taken care of and that our team, especially Ahmed, was able to assist you effectively. Your kind words motivate us to keep delivering excellent service. If you ever need anything else, please don't hesitate to reach out.
Thanks again from all of us at Keystone!
Still on the fence.
I did the migration and played around in the admin and it still looked nothing like my current SCPO set up. The set up is also not as straightforward and easy like it claims and when I activated the Keystone app trying to make it close to what I had, it did not look good at all and I had to hide the app option on my product pages. The customization options in admin are not enough and changing text size, whether you want it bold or not and making color changes would have to be done in the theme file. I may need to look to a different company once SCPO stops working. I don't like feeling pressured to upgrade and migrate if SCPO is working just fine. There is also no word if SCPO is going to disappear one day and if that is the reason why they want us to migrate. If that's the case, be transparent so people can make an informed decision for their company whether they should stay or go elsewhere. :( it's very stressful as it is having to further modify a finished website with no reasons or explanations given.
Support is super and very quick. Got speaking quickly to a real person and they help me sort out a couple of issues I had. App is working well now
Thank you for your wonderful review! We're thrilled to hear that our support team was able to assist you promptly and effectively with your issues. It's great to know that the app is working well for you now. Your feedback is truly appreciated, as it helps us continue to improve our service. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Keystone Team
Was not as easy to install as the Migration Guide indicated. Several steps were not as described, and then I found out I had a Shopify 1.0 Theme. I tried following the instructions for Legacy themes. Installing the Keystone code was ok, but there were no instructions about removing the SC Product Options code, which I had been using. I basically had to give up on my old Theme that I really liked and had a great deal of personalization on and switch to a new Shopify 2.0 Theme, so that I could add the "app block" into the theme. So, it took over 2 hours instead of 10 minutes and I am still not done. I have the core of my store up and running (I hope), but have a lot of fine tuning left to do.
Update - 6/26/26
Their support team did reach out to me afterwards and offered to help with removing the old code. I had already switched over to the new theme and had decided to keep it since it was a more up to date theme and easier to use. However, another issue came up with certain payment options not functioning well with the app and they offered to help get that sorted out. That saved me a bit of time since I am not overly familiar with coding and that end of things.
Thank you for sharing your experience with us. We apologize for the difficulties you encountered during the installation process. We understand how frustrating it can be when the actual steps differ from what’s outlined in the Migration Guide, especially with the added complications of working with a Shopify 1.0 Theme.
Your feedback highlights areas we need to improve, particularly regarding the clarity of our instructions on removing the SC Product Options code. We're grateful that you took the time to detail your experience, as it helps us enhance our support and resources for future users.
If you have any remaining questions or need assistance as you fine-tune your store, please don't hesitate to reach out to our support team. We’re committed to ensuring that you get the help you need.
Best regards,
The Keystone Team
The customer service team has been extremely helpful with the transition from SC Product Options to Keystone Product Options.
Thank you for your kind words! We're thrilled to hear that our customer service team has been so helpful during your transition to Keystone Product Options. Your feedback really motivates us to keep providing excellent support. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best,
The Keystone team
Support has been very active in addressing migration concerns when we transitioned to this app from SC Product Options.
It is a lot cleaner, responsive, and optimized compared to the previous app which is great.
Thank you for your positive feedback! We’re thrilled to hear that our support team was able to assist you effectively during your migration from SC Product Options. It's fantastic to know that you find the app cleaner, more responsive, and optimized. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
If you have any more thoughts or suggestions in the future, feel free to reach out anytime.
Best regards,
The Keystone Team
The team is quick to respond and fix when we report issues. The tool is extremely helpful in our product workflows which require variations of product options.
Thank you for the fantastic review! We're thrilled to hear that our team has been quick to respond and address any issues you've encountered. It’s great to know that our tool is proving to be extremely helpful in your product workflows. Your feedback means a lot to us, and we appreciate your support!
Best regards,
The Keystone Team
Customer service is very important, and they deliver very well. Lina and Axel are usually the agents I get on chat, and they are always patient and helpful. The app itself works very well, the UI on this version is way better than the old system.
Thank you so much for your kind feedback! We truly appreciate your recognition of our customer service and are thrilled to hear that Lina and Axel have been able to assist you effectively. It’s great to know that you find the app’s performance and user interface improvement beneficial. Your satisfaction is important to us, and your feedback helps us continue to provide a great experience. We look forward to serving you again!
Best,
The Keystone Team
Super customer service and excellent app.
Great product, expert help. A+
