Kudobuzz Product Reviews & UGC

Kudobuzz Product Reviews & UGC

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Reviews (158)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
    127
  • 5% of ratings are 4 stars
    8
  • 4% of ratings are 3 stars
    6
  • 2% of ratings are 2 stars
    3
  • 9% of ratings are 1 stars
    14
What merchants think

Feedback submitted

Merchants recommend this app for reliably collecting and displaying reviews, with automated after‑purchase emails that run on autopilot and generate many new reviews. They value importing from multiple platforms, flexible display options, Google rich snippets, and social sharing. Many say it’s easy to use, doesn’t slow their site, and support is fast, friendly, and highly effective with migrations, customizations, and code fixes.

March 18, 2014

Great app and the folks (thank you Kena!) are super helpful and quick to respond. We had some specific needs and their options work great for us.

Anne

Mass Street Music
United States
About 2 hours using the app
Edited December 18, 2015

Amazing customer service support! Great app to have :) However I gave 4 stars because, unless you upgrade to a paid plan, you cannot stop an automatic after-purchase Kudobuzz email from being sent to a customer that has already left a review. This risks annoying the customer. It seems like something minor enough to include in the free plan. Especially when it involves what gets sent to your customers and the impression it makes on your store. This should be in the owners' control and not that of Kudobuzz. Hopefully this little feature changes in the future! Otherwise, I recommend this app :)

Moxtea
Canada
2 months using the app
Kudobuzz replied April 14, 2026

Love this honest feedback, and you make a great point. 🙏 Not annoying customers should be a given, even on the free plan. We hear you, and we're taking this back to the team. Thanks for the 4 stars and the nudge to do better!

Edited July 11, 2016

EDIT JULY/2016
After experiencing some issues with the service, they have done some fixes and it seems to be stable again.

The review platform works well, and if it stays up 24/7 we are happy to stay as customers.

Bladeandblue
United States
12 months using the app
Kudobuzz replied April 14, 2026

Thank you so much for recommending Kudobuzz! We’re glad our team has been able to support you and take your suggestions on board. Listening to our customers and acting on feedback is at the heart of what we do.

October 28, 2016

Kudobuzz is a very good review system. There are a few improvements that could be done but overall probably one of the top 5 review apps out there. A little integreation with reviews for specific products being able to show up underneath the products themselves for those ones would be great.

Mmo Gamers Market
United Kingdom
5 months using the app
Kudobuzz replied April 14, 2026

Top 5?! We'll take it! And noted on the product-specific reviews showing up under products, that's solid feedback. Thanks for being real with us, and for the 5 months! 🎮

March 13, 2018

It does what it says and has an attractive display. The website is a bit confusing however, and the free version only allows you to connect one social account.

Sandra Macdougall Art
Canada
About 2 months using the app
Kudobuzz replied April 14, 2026

Attractive display + does what it says = win. 🚀 Noted on the confusing website and the one-social-account limit on free. Honest feedback makes us better. Thanks for sticking with us!

November 15, 2013

So far, So good. It is not overtly in the customers face. Just out of the way enough to be really practical!

Stick It Wear?!
United States
About 15 hours using the app
March 13, 2014

Hi Kudobuzz
We look forward to using your service forTestimonials and Social Media.
Your program looks Great!
Sam

Watchus
United States
About 1 hour using the app
Edited July 17, 2025

Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it....

Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message.
Warning
Invalid App ID: The provided app ID does not look like a valid app ID.

Note, I have a PAID subscription. Terrible, terrible customer service.

Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media.

July 2025. Had an issue and the customer service was excellent, they fixed it for me very promptly, and in a friendly manner. Easy to work with.

Love Your Peaches Clothing Co.
United States
Over 6 years using the app
Kudobuzz replied April 14, 2026

We’re sorry for the challenges you faced early on, and we appreciate you sticking with us through those growing pains.

Since then, we’ve worked hard to improve stability and communication, and it’s great to hear that our support team was able to resolve your July 2025 issue promptly and in a friendly way. We’re committed to continuing that level of care and making sure posting to social media and managing reviews remains smooth and reliable.
Thank you for giving us the chance to improve and for recognizing the value we aim to provide.