Reviews (297)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to onboard and set up, even for complex WhatsApp automation and broadcasts. It’s praised for boosting cart and checkout recovery, order and shipping notifications, and promotional campaigns across WhatsApp, Instagram, and Facebook, especially for D2C brands. Many highlight seamless integration with related tools and describe support as exceptionally fast, hands-on, and proactive in resolving issues and configuring tailored flows.

Edited September 19, 2026

KwikEngage Support team has been super helpful in resolving our issues. I would like to especially thank Harshit & Ruchika from the support team, Pushkar from the product team & Sahil from the Sales team who have been super helpful even on the Weekend to fix the issues that we were facing.

The entire KwikEngage product suite is extremely helpful for any D2C brand both to increase the website conversion rates as well as for improving the customer experience. Would highly recommend the product!

Kruthika Jewellery
India
7 months using the app
September 2, 2026

I had a great experience with Rahul Kumar and saumya singh from the KwikEngage Support team. He helped me set up a broadcast campaign and explained every step in a clear, simple, and easy-to-understand manner. His guidance made the entire process smooth and hassle-free.

What I appreciated most was his prompt response and willingness to jump on a call immediately to provide technical assistance. His responsiveness, expertise, and commitment to resolving my queries made a significant difference to my overall experience.

Pionex Fab
India
About 1 year using the app
August 18, 2026

We have had a great experience using KwikEngage for WhatsApp marketing and customer engagement at Beyond Ethnic. A special thanks to Rahul Kumar from the KwikEngage Support team for his exceptional assistance.

Rahul has been incredibly responsive, proactive, and supportive whenever we've faced any issues. The response time is remarkable—within minutes, he reaches out, understands the problem, and ensures it gets resolved quickly. It's rare to come across such a dedicated support system where a company genuinely prioritizes its merchants and goes the extra mile to help them succeed.

His guidance helped us quickly resolve platform-related issues and built a strong sense of trust in the product and team, which played a key role in our decision to continue using the platform.

We highly recommend KwikEngage to D2C brands looking to scale their WhatsApp marketing and customer retention efforts.

& Rahul—you absolutely nailed it, man! Keep up the amazing work!

Beyond Ethnic
India
6 months using the app
July 20, 2026

My experience with GoKwik has been excellent. A special thanks to Harshit Patil for his outstanding support.

His patience, ownership, and willingness to help made the entire process smooth. He proactively handled everything—from changing our WhatsApp number, redefining templates, and auditing the complete flow setup to ensuring everything worked perfectly. I never had to chase him or repeatedly explain things.

These were tasks that would normally involve a lot of coordination with my own team, but Harshit took complete ownership and got them done with dedication.

Truly impressed with the support. Great job, Harshit Patil and the GoKwik team! Highly recommended.

AKAI INDIA
India
About 2 months using the app
July 16, 2026

Helpful to solve all the queries. I have tried many softwares and this has been the best installation experience. I am glad I choose KwikEngage has the retention tool to connect with my clients. Shoutout to Pakhi for her assistance and smooth onboarding...

Adila
India
2 months using the app
Edited July 17, 2026

I had a great experience with Rahul Kumar from the KwikEngage Support team. He helped me set up a broadcast campaign and explained every step in a clear, simple, and easy-to-understand manner. His guidance made the entire process smooth and hassle-free.

What I appreciated most was his prompt response and willingness to jump on a call immediately to provide technical assistance. His responsiveness, expertise, and commitment to resolving my queries made a significant difference to my overall experience.

Soul By Sisters
India
3 months using the app
October 23, 2026

Vishnu Teja - kwikengage spoc
he has been very proactive in solving our issues, helped in building flows & automations from scratch very easily

Lovetc
India
24 days using the app
October 22, 2026

Very usefull tool for d2c brands and helpful staff Vishnu Teja helped us setup the flow and campaigns.

Monture
India
About 2 months using the app
September 28, 2026

I would like to sincerely appreciate Vishnu Teja for the incredible support and guidance he has provided throughout my GoKwik setup. He helped me from the very beginning, explaining everything step by step, including even the smallest details, which made the entire platform much easier for me to understand and manage. His passion, patience, and in-depth knowledge of the GoKwik platform make him an excellent guide and support person.

I have booked multiple calls with him whenever I needed assistance, and every time, he has been extremely helpful and supportive. On one occasion, I needed urgent help, and he went above and beyond by scheduling a call with me within the next 10 minutes and helping me resolve the issue. That level of dedication and responsiveness is truly appreciated.

Thank you so much, Vishnu Teja, for being such a wonderful support throughout this journey. Your guidance has made a big difference!

Thillaismasala
India
7 months using the app
September 28, 2026

Amazing support and quick response from Rahul Kumar quick engage support team.

HII Lifescience
India
11 months using the app